Challenging the" integration imperative": A customer perspective on omnichannel journeys I Gasparin, E Panina, L Becker, M Yrjölä, E Jaakkola, C Pizzutti Journal of Retailing and Consumer Services 64, 102829, 2022 | 69 | 2022 |
Omnichannel as a consumer-based marketing strategy I Gasparin, LA Slongo Revista de Administração Contemporânea 27 (04), e220327, 2023 | 4 | 2023 |
Buy-online-and-pick-up-in-store: review and insights from adopting a cross-channel strategy I GASPARIN, JB Azevedo, LA Slongo XLIII Encontro Da ANPAD- EnANPAD, 1-17, 2019 | 4 | 2019 |
Effects of perceived channel integration on customer response in omnichannel retailing I Gasparin | 3 | 2020 |
How does the interplay between different types of touchpoints affect customer experience? A qualitative investigation of customer journeys I Gasparin, E Panina, L Becker, E Jaakkola 13th AMA SERVSIG Conference, 2024 | | 2024 |
Channel Integration and Loyalty in Omnichannel Retailing: The Role of Customer Experience I Gasparin, LA Slongo Congresso Latino Americano de Varejo e Consumo (CLAV), 2020 | | 2020 |
REDE DE ASSESSORIA EMPRESARIAL-ESCOLA DE ADMINISTRAÇÃO AS Caetano, AGM Andrade, CV Müller, DA Alves, I Gasparin, ... Salão de Extensão (21.: 2020: Porto Alegre, RS). Caderno de resumos. Porto …, 2020 | | 2020 |