| Customer satisfaction and its measurement in hospitality enterprises: a revisit and update A Pizam, V Shapoval, T Ellis International journal of contemporary hospitality management 28 (1), 2-35, 2016 | 419 | 2016 |
| Servicescape, positive affect, satisfaction and behavioral intentions: The moderating role of familiarity JY Park, RM Back, D Bufquin, V Shapoval International Journal of Hospitality Management 78, 102-111, 2019 | 139 | 2019 |
| Extending tourism competitiveness to human development R Croes, J Ridderstaat, V Shapoval Annals of Tourism Research 80, 102825, 2020 | 125 | 2020 |
| The COVID-19 pandemic effects on the hospitality industry using social systems theory: A multi-country comparison V Shapoval, P Hägglund, A Pizam, V Abraham, M Carlbäck, T Nygren, ... International Journal of Hospitality Management 94, 102813, 2021 | 100 | 2021 |
| Hospitality and tourism student engagement and hope during the COVID-19 pandemic YY Zhong, J Busser, V Shapoval, K Murphy Journal of hospitality & tourism education 33 (3), 194-206, 2021 | 81 | 2021 |
| The relationship between career adaptability, hope, resilience, and life satisfaction for hospitality students in times of Covid-19 M Rivera, V Shapoval, M Medeiros Journal of hospitality, leisure, sport & tourism education 29, 100344, 2021 | 73 | 2021 |
| Data mining in tourism data analysis: inbound visitors to Japan V Shapoval, MC Wang, T Hara, H Shioya Journal of Travel Research 57 (3), 310-323, 2018 | 67 | 2018 |
| Does service quality really matter at Green restaurants for Millennial consumers? The moderating effects of gender between loyalty and satisfaction V Shapoval, KS Murphy, D Severt Journal of foodservice business research 21 (6), 591-609, 2018 | 61 | 2018 |
| Measuring Generation Y consumers’ perceptions of green practices at Starbucks: An IPA analysis R Atzori, V Shapoval, KS Murphy Journal of foodservice business research 21 (1), 1-21, 2018 | 61 | 2018 |
| Organizational injustice and emotional labor of hotel front-line employees V Shapoval International Journal of Hospitality Management 78, 112-121, 2019 | 54 | 2019 |
| The role of parasocial relationship in social media marketing: testing a model among baby boomers Y Zhong, V Shapoval, J Busser International Journal of Contemporary Hospitality Management 33 (5), 1870-1891, 2021 | 45 | 2021 |
| Applying augmented reality (AR) technologies in theatrical performances in theme parks: A transcendent experience perspective R Hu, C Wang, T Zhang, T Nguyen, V Shapoval, L Zhai Tourism Management Perspectives 40, 100889, 2021 | 31 | 2021 |
| Organizational injustice and emotional labor in the hospitality industry: A theoretical review V Shapoval International Journal of Hospitality Management 83, 56-64, 2019 | 27 | 2019 |
| The quality of gardens tourism and the visitor experience: differentiating between first time and repeat visitors V Shapoval, M Rivera, R Croes Annals of Leisure Research 24 (4), 449-467, 2021 | 14 | 2021 |
| Responses to COVID-19: The role of performance in the relationship between small hospitality enterprises’ resilience and sustainable tourism development V SHAPOVAL, P HÄGGLUND, A PIZAM, V ABRAHAM, M CARLBÄCK, ... International Journal of, 2021 | 9 | 2021 |
| The prestige of hospitality occupations V Shapoval, A Pizam Tourism Analysis 22 (4), 451-466, 2017 | 8 | 2017 |
| Occupational health and safety of immigrant hotel housekeepers V Shapoval, S Sönmez, YC Hsieh, Y Apostolopoulos Workplace Health & Safety 70 (12), 566-573, 2022 | 7 | 2022 |
| Familiarity, involvement, satisfaction and behavioral intentions: the case of an African-American cultural festival MA Rivera, V Shapoval, K Semrad, M Medeiros International Journal of Event and Festival Management 13 (3), 267-286, 2022 | 5 | 2022 |
| Bonaire: the first blue destination in the Caribbean R Croes, M Rivera, K Semrad, V Shapoval, M van Niekerk Rosen Research Review 1 (2), 13, 2019 | 3 | 2019 |
| Tourism competitiveness and human development R Croes, J Ridderstaat, V Shapoval Rosen Research Review 2 (2), 4, 2021 | 2 | 2021 |
