| Customer preferences for restaurant technology innovations M Dixon, SE Kimes, R Verma | 121* | 2009 |
| Service operations: what’s next? JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 55-97, 2018 | 113 | 2018 |
| Sequence effects in service bundles: Implications for service design and scheduling M Dixon, R Verma Journal of Operations Management 31 (3), 138-152, 2013 | 95 | 2013 |
| Key elements in service innovation: Insights for the hospitality industry R Verma, C Anderson, M Dixon, CA Enz, G Thompson | 78 | 2008 |
| Surprise, anticipation, and sequence effects in the design of experiential services MJ Dixon, L Victorino, RJ Kwortnik, R Verma Production and Operations Management 26 (5), 945-960, 2017 | 63 | 2017 |
| The role of coordinated marketing-operations strategy in services: implications for managerial decisions and execution M Dixon, E V. Karniouchina, B van der Rhee, R Verma, L Victorino Journal of Service Management 25 (2), 275-294, 2014 | 61* | 2014 |
| Service operations: what have we learned? L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 39-54, 2018 | 50 | 2018 |
| Bundling and scheduling service packages with customer behavior: Model and heuristic MJ Dixon, GM Thompson Production and Operations Management 25 (1), 36-55, 2016 | 23 | 2016 |
| Big data analysis of contractor performance information for services acquisition in DoD: A proof of concept U Apte, R Rendon, M Dixon Acquisition Research Program, 2016 | 14 | 2016 |
| Using behavioral research to design better customer experiences MJ Dixon, MC Walsman Cornell Hospitality Quarterly 55 (3), 221-227, 2014 | 11 | 2014 |
| Testing service innovation: A methodological review of video experiments L Victorino, MJ Dixon Service Science 8 (2), 234-246, 2016 | 10 | 2016 |
| The Impact of Timing and Bundling Flexibility on Affect‐Based Service Package Design MJ Dixon, GM Thompson Decision Sciences 50 (5), 948-984, 2019 | 9* | 2019 |
| The sequence of service: An affect perspective to service scheduling MJ Dixon, L Victorino Handbook of Service Science, Volume II, 49-76, 2019 | 8* | 2019 |
| It’s more than just a game: The effect of core and supplementary services on customer loyalty M Walsman, M Dixon, R Rush, R Verma | 7 | 2014 |
| Services supply chain in the Department of Defense: Drivers of success in services acquisition RG Rendon, U Apte, M Dixon Acquisition Research Program, 2014 | 6 | 2014 |
| Customer preferences and use of technologybased innovations in Restaurants: a best-worst choice analysis R Verma, M Dixon, S Kimes Cornell Hosp. Q 9 (7), 1-20, 2009 | 5 | 2009 |
| Fee-based loyalty programs: An empirical investigation of benefit redemption behavior and its effects on loyalty MC Walsman, MJ Dixon Service Science 12 (2-3), 100-118, 2020 | 4 | 2020 |
| Contractor past performance information: An analysis of assessment narratives and objective ratings R Rendon, U Apte, M Dixon Acquisition Research Program, 2015 | 4 | 2015 |
| Scheduling as a Service Design Principle: Sequence-Effect-Based Scheduling M Dixon, GM Thompson | 4 | 2011 |
| Services acquisition in the Department of Defense: Analysis of operational and performance data to identify drivers of success RG Rendon, U Apte, M Dixon Acquisition Research Program, 2015 | 3 | 2015 |
Rohit VermaDean and USC Educational Foundation Distinguished Professor, Darla Moore School of Business在 cornell.edu 的电子邮件经过验证
