| Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies CM Voorhees, MK Brady, R Calantone, E Ramirez Journal of the academy of marketing science 44, 119-134, 2016 | 1847 | 2016 |
| Online brand community engagement: Scale development and validation BJ Baldus, C Voorhees, R Calantone Journal of business research 68 (5), 978-985, 2015 | 871 | 2015 |
| Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ... Journal of Business Research 79, 269-280, 2017 | 628 | 2017 |
| The impact of brand trust and satisfaction on retailer repurchase intentions JJ Zboja, CM Voorhees Journal of services marketing 20 (6), 381-390, 2006 | 603 | 2006 |
| Understanding the influence of cues from other customers in the service experience: A scale development and validation ED Brocato, CM Voorhees, J Baker Journal of retailing 88 (3), 384-398, 2012 | 519 | 2012 |
| A voice from the silent masses: an exploratory and comparative analysis of noncomplainers CM Voorhees, MK Brady, DM Horowitz Journal of the Academy of Marketing Science 34 (4), 514-527, 2006 | 389 | 2006 |
| Effectiveness of marketing cues on consumer perceptions of quality: The moderating roles of brand reputation and third‐party information B Akdeniz, RJ Calantone, CM Voorhees Psychology & Marketing 30 (1), 76-89, 2013 | 372 | 2013 |
| The drivers of loyalty program success: An organizing framework and research agenda M McCall, C Voorhees Cornell Hospitality Quarterly 51 (1), 35-52, 2010 | 317 | 2010 |
| Conveying trustworthiness to online consumers: Reactions to consensus, physical store presence, brand familiarity, and generalized suspicion RL Benedicktus, MK Brady, PR Darke, CM Voorhees Journal of Retailing 86 (4), 322-335, 2010 | 297 | 2010 |
| A service perspective on the drivers of complaint intentions CM Voorhees, MK Brady Journal of Service Research 8 (2), 192-204, 2005 | 274 | 2005 |
| Service sweethearting: Its antecedents and customer consequences MK Brady, CM Voorhees, MJ Brusco Journal of Marketing 76 (2), 81-98, 2012 | 260 | 2012 |
| The good guys don't always win: the effect of valence on service perceptions and consequences MK Brady, CM Voorhees, JJ Cronin Jr, BL Bourdeau Journal of Services Marketing 20 (2), 83-91, 2006 | 259 | 2006 |
| Creating consumer attachment to retail service firms through sense of place ED Brocato, J Baker, CM Voorhees Journal of the Academy of Marketing Science 43, 200-220, 2015 | 211 | 2015 |
| The promise and perils of wearable sensors in organizational research D Chaffin, R Heidl, JR Hollenbeck, M Howe, A Yu, C Voorhees, ... Organizational Research Methods 20 (1), 3-31, 2017 | 193 | 2017 |
| The pursuit of counterfeited luxury: An examination of the negative side effects of close consumer–brand connections P Randhawa, RJ Calantone, CM Voorhees Journal of Business Research 68 (11), 2395-2403, 2015 | 123 | 2015 |
| The role of the sales-service interface and ambidexterity in the evolving organization: A multilevel research agenda AA Rapp, DG Bachrach, KE Flaherty, DE Hughes, A Sharma, ... Journal of Service Research 20 (1), 59-75, 2017 | 117 | 2017 |
| Don’t forget about the frontline employee during the COVID-19 pandemic: Preliminary insights and a research agenda on market shocks CM Voorhees, PW Fombelle, SA Bone Journal of Service Research 23 (4), 396-400, 2020 | 112 | 2020 |
| It depends: Moderating the relationships among perceived waiting time, anger, and regret CM Voorhees, J Baker, BL Bourdeau, ED Brocato, JJ Cronin Jr Journal of Service Research 12 (2), 138-155, 2009 | 112 | 2009 |
| Examination of the causal effects between the dimensions of service quality and spectator satisfaction in minor league baseball BB Gi-Yong Koo, Rob Hardin, Steven McClung, Taejin Jung, Joseph Cronin, Clay ... International journal of sports marketing & sponsorship 11 (1), 46, 2009 | 101* | 2009 |
| The effects of service on multichannel retailers' brand equity R C. White, S Joseph-Mathews, C M. Voorhees Journal of Services Marketing 27 (4), 259-270, 2013 | 100 | 2013 |
Roger J CalantoneMichigan State University在 broad.msu.edu 的电子邮件经过验证
