| Touch versus tech: When technology functions as a barrier or a benefit to service encounters M Giebelhausen, SG Robinson, NJ Sirianni, MK Brady Journal of Marketing 78 (4), 113-124, 2014 | 399 | 2014 |
| Frontline encounters of the AI kind: An evolved service encounter framework S Robinson, C Orsingher, L Alkire, A De Keyser, M Giebelhausen, ... Journal of Business Research 116, 366-376, 2020 | 202 | 2020 |
| Worth waiting for: increasing satisfaction by making consumers wait MD Giebelhausen, SG Robinson, JJ Cronin Journal of the Academy of Marketing Science 39, 889-905, 2011 | 144 | 2011 |
| Customer delight and work engagement DC Barnes, JE Collier, S Robinson Journal of Services Marketing 28 (5), 380-390, 2014 | 97 | 2014 |
| One firm’s loss is another’s gain: capitalizing on other firms’ service failures AM Allen, MK Brady, SG Robinson, CM Voorhees Journal of the Academy of Marketing Science 43, 648-662, 2015 | 76 | 2015 |
| Opportunities and challenges of using biometrics for business: Developing a research agenda A De Keyser, Y Bart, X Gu, SQ Liu, SG Robinson, PK Kannan Journal of Business Research 136, 52-62, 2021 | 57 | 2021 |
| Using an old dog for new tricks: A regulatory focus perspective on consumer acceptance of RFID applications JS Smith, MR Gleim, SG Robinson, WJ Kettinger, SHS Park Journal of Service Research 17 (1), 85-101, 2014 | 55 | 2014 |
| Less of this one? I'll take it: New insights on the influence of shelf-based scarcity SG Robinson, MK Brady, KN Lemon, M Giebelhausen International Journal of Research in Marketing 33 (4), 961-965, 2016 | 48 | 2016 |
| When perception isn’t reality: an examination of consumer perceptions of innovation MR Gleim, SJ Lawson, SG Robinson Marketing Management Journal 25 (1), 16-26, 2015 | 23 | 2015 |
| Characterizing the orthodontic patient's purchase decision: A novel approach using netnography JW Pittman, ME Bennett, LD Koroluk, SG Robinson, CL Phillips American Journal of Orthodontics and Dentofacial Orthopedics 151 (6), 1065-1072, 2017 | 11 | 2017 |
| When does greenwashing work? Consumer perceptions of corporate parent and corporate societal marketing firm affiliation A Wilson, S Robinson, P Darke ACR North American Advances, 2010 | 7 | 2010 |
| Shopping, gambling or shambling? Penny auctions SG Robinson, MD Giebelhausen, J Cotte Journal of Business Research 66 (9), 1612-1616, 2013 | 6 | 2013 |
| Unintended effects of price promotions: Forgoing competitors’ price promotions strengthens incumbent brand loyalty AB Pratt, SG Robinson, CM Voorhees, J Wang, MD Giebelhausen Journal of the Academy of Marketing Science 51 (5), 1143-1164, 2023 | 4 | 2023 |
| Examining the impact of sponsored search results on choice: an anchoring perspective A Bhattacharya, S Robinson, S Mookherjee, H Blöte Journal of Interactive Marketing 59 (2), 183-200, 2024 | 2 | 2024 |
| Diminished product inventory: The effects of visible quantity on choice in retail settings SG Robinson The Florida State University, 2011 | 1 | 2011 |
| Shopping+ Gambling= Shambling: the Online Context of Penny Auctions M Giebelhausen, S Robinson, J Cotte ACR North American Advances, 2011 | 1 | 2011 |
| The effect of authoritarianism on satisfaction, behavioral intentions to repurchase, and third party complaining in light of a service failure E Ramirez, S Robinson, S Lawson Society for Marketing Advances Proceedings, 286-290, 2008 | 1 | 2008 |
| EXAMINING THE IMPACT OF SPONSORED SEARCH RESULTS ON CHOICE A Bhattacharya, S Robinson, S Mookherjee, H Blote Global Marketing Conference, 341-341, 2023 | | 2023 |
| Understanding Customers' Responses to Firm Controlled Touchpoints S Robinson, N Siriani, KN Lemon Marketing Science Institute 20 (20), 117, 2020 | | 2020 |
| Authentic or Counterfeit Service? A Framework on the Complexity of AI Enabled Service Encounters C Orsingher, S Robinson, A De Keyser, L Alkier, N Papamichail, P Shams, ... | | 2019 |
