The relative importance of service quality dimensions in E-commerce experiences B Palese, A Usai International Journal of Information Management 40, 132-140, 2018 | 192 | 2018 |
Enhancing Customer Service through the Internet of Things and Digital Data Streams. B Ives, B Palese, JA Rodriguez MIS Quarterly Executive 15 (4), 2016 | 84 | 2016 |
The Dark Side of Digital Transformation: The Case of Information Systems Education. G Piccoli, JA Rodriguez, B Palese, M Bartosiak ICIS, 2017 | 24 | 2017 |
Effective use of online review systems: Congruent managerial responses and firm competitive performance B Palese, G Piccoli, TW Lui International Journal of Hospitality Management 96, 102976, 2021 | 19 | 2021 |
Online reviews as a measure of service quality B Palese, G Piccoli | 14 | 2016 |
Feedback at scale: designing for accurate and timely practical digital skills evaluation G Piccoli, J Rodriguez, B Palese, ML Bartosiak European Journal of Information Systems 29 (2), 114-133, 2020 | 10 | 2020 |
Evaluating topic modeling interpretability using topic labeled gold-standard sets B Palese, G Piccoli Communications of the Association for Information Systems 47 (1), 54, 2020 | 8 | 2020 |
Designing scalability in required in-class introductory college courses G Piccoli, MŁ Bartosiak, B Palese, J Rodriguez Information & Management 57 (8), 103263, 2020 | 7 | 2020 |
Effective Use of Systems Beyond the Firm™ s Control: The Case of Online Review Systems B Palese, G Piccoli | 3 | 2018 |
Solopreneur Digital Ecosystems: Genesis, Lineage and Preliminary Categorization G Piccoli, B Palese, J Rodriguez | 1 | 2021 |
Not all AI Chatbots are Created Equal: The Case of a Soft Skills Coaching Bot in Education F Laviola, B Palese, ST Kim, N Cucari Academy of Management Proceedings 2024 (1), 18543, 2024 | | 2024 |
All that Glitters is not Gold: A Comparison Between Generative and Traditional AI Chatbots in Education F Laviola, B Palese, ST Kim, N Cucari EURAM CONFERENCE, 2024 | | 2024 |
What to do when students fail but don't ask for help? A Design Science Research Approach to Develop a Student Friendly Tutor Bot. B Palese, M Pickard, D Rau, A Jeon | | 2022 |
Can we Help the Bots? Towards an Evaluation of their Performance and the Creation of Human Enhanced Artifact for Emotions De-escalation B Palese, M Pickard, M & Bartosiak Hawaii International Conference on System Sciences (HICSS), 2022 | | 2022 |
Supporting Disadvantaged Solopreneurs from Developed Countries in Digital Ecosystem Career Choices. A Design Science Research Approach M Bartosiak, G Piccoli, B Palese, J Rodriguez | | 2021 |
Open Data: Evaluating Topic Modeling Interpretability Using Topic Labeled Gold Standard Sets B Palese, G Piccoli AIS Transactions on Replication Research 6 (1), 9, 2020 | | 2020 |
Go Back to Your Room: Designing a Scalable In-Class Required College Course. B Palese, ST Kim, J Rodriguez, G Piccoli | | 2018 |
ONLINE REWIEWS SYSTEM AS A TOOL TO MEASURE CUSTOMER SERVICE IN ONLINE TRANSACTIONS. B PALESE | | 2012 |
The Next Wave of Innovation Management: Human, Enterprise, and AI united for Impactful Change N Cucari, F Schiavone, B Palese | | |