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Biagio Palese
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The relative importance of service quality dimensions in E-commerce experiences
B Palese, A Usai
International Journal of Information Management 40, 132-140, 2018
1922018
Enhancing Customer Service through the Internet of Things and Digital Data Streams.
B Ives, B Palese, JA Rodriguez
MIS Quarterly Executive 15 (4), 2016
842016
The Dark Side of Digital Transformation: The Case of Information Systems Education.
G Piccoli, JA Rodriguez, B Palese, M Bartosiak
ICIS, 2017
242017
Effective use of online review systems: Congruent managerial responses and firm competitive performance
B Palese, G Piccoli, TW Lui
International Journal of Hospitality Management 96, 102976, 2021
192021
Online reviews as a measure of service quality
B Palese, G Piccoli
142016
Feedback at scale: designing for accurate and timely practical digital skills evaluation
G Piccoli, J Rodriguez, B Palese, ML Bartosiak
European Journal of Information Systems 29 (2), 114-133, 2020
102020
Evaluating topic modeling interpretability using topic labeled gold-standard sets
B Palese, G Piccoli
Communications of the Association for Information Systems 47 (1), 54, 2020
82020
Designing scalability in required in-class introductory college courses
G Piccoli, MŁ Bartosiak, B Palese, J Rodriguez
Information & Management 57 (8), 103263, 2020
72020
Effective Use of Systems Beyond the Firm™ s Control: The Case of Online Review Systems
B Palese, G Piccoli
32018
Solopreneur Digital Ecosystems: Genesis, Lineage and Preliminary Categorization
G Piccoli, B Palese, J Rodriguez
12021
Not all AI Chatbots are Created Equal: The Case of a Soft Skills Coaching Bot in Education
F Laviola, B Palese, ST Kim, N Cucari
Academy of Management Proceedings 2024 (1), 18543, 2024
2024
All that Glitters is not Gold: A Comparison Between Generative and Traditional AI Chatbots in Education
F Laviola, B Palese, ST Kim, N Cucari
EURAM CONFERENCE, 2024
2024
What to do when students fail but don't ask for help? A Design Science Research Approach to Develop a Student Friendly Tutor Bot.
B Palese, M Pickard, D Rau, A Jeon
2022
Can we Help the Bots? Towards an Evaluation of their Performance and the Creation of Human Enhanced Artifact for Emotions De-escalation
B Palese, M Pickard, M & Bartosiak
Hawaii International Conference on System Sciences (HICSS), 2022
2022
Supporting Disadvantaged Solopreneurs from Developed Countries in Digital Ecosystem Career Choices. A Design Science Research Approach
M Bartosiak, G Piccoli, B Palese, J Rodriguez
2021
Open Data: Evaluating Topic Modeling Interpretability Using Topic Labeled Gold Standard Sets
B Palese, G Piccoli
AIS Transactions on Replication Research 6 (1), 9, 2020
2020
Go Back to Your Room: Designing a Scalable In-Class Required College Course.
B Palese, ST Kim, J Rodriguez, G Piccoli
2018
ONLINE REWIEWS SYSTEM AS A TOOL TO MEASURE CUSTOMER SERVICE IN ONLINE TRANSACTIONS.
B PALESE
2012
The Next Wave of Innovation Management: Human, Enterprise, and AI united for Impactful Change
N Cucari, F Schiavone, B Palese
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