| Human resource management in service work M Korczynski Palgrave, 2001 | 921 | 2001 |
| On the Front Line-Organization of Work in the Information Economy SJ Frenkel, M Korczynski, KA Shire, M Tam Cornell University Press, 1998 | 824 | 1998 |
| Communities of coping: Collective emotional labour in service work M Korczynski Organization 10 (1), 55-79, 2003 | 718 | 2003 |
| Beyond bureaucracy? Work organization in call centres SJ Frenkel, M Tam, M Korczynski, K Shire International Journal of Human Resource Management 9 (6), 957-979, 1998 | 540 | 1998 |
| Organizational and occupational commitment: Knowledge workers in large corporations TY May, M Korczynski, SJ Frenkel Journal of management Studies 39 (6), 775-801, 2002 | 447 | 2002 |
| Social theory at work M Korczynski, R Hodson, PK Edwards Oxford University Press, USA, 2006 | 444* | 2006 |
| Service work: critical perspectives M Korczynski, C Macdonald Routledge, 2008 | 337* | 2008 |
| Re-constituting work: trends towards knowledge work and info-normative control S Frenkel, M Korczynski, L Donoghue, K Shire Work, employment and society 9 (4), 773-796, 1995 | 314 | 1995 |
| The political economy of trust M Korczynski Journal of Management Studies 37 (1), no-no, 2000 | 312 | 2000 |
| The contradictions of service work: call centre as customer-oriented bureaucracy M Korczynski Customer service: Empowerment and entrapment, 79-101, 2001 | 272 | 2001 |
| Service work in consumer capitalism: customers, control and contradictions M Korczynski, K Shire, S Frenkel, M Tam Work, Employment and Society 14 (4), 669-687, 2000 | 266 | 2000 |
| When production and consumption meet: cultural contradictions and the enchanting myth of customer sovereignty M Korczynski, U Ott Journal of management studies 41 (4), 575-599, 2004 | 257 | 2004 |
| Customer abuse to service workers: An analysis of its social creation within the service economy M Korczynski, C Evans Work, employment and society 27 (5), 768-784, 2013 | 163 | 2013 |
| The mystery customer: Continuing absences in the sociology of service work M Korczynski Sociology 43 (5), 952-967, 2009 | 154 | 2009 |
| Service work and skills: An overview M Korczynski Human Resource Management Journal 15 (2), 1-12, 2005 | 147* | 2005 |
| Gender and service: new directions for the study of ‘front‐line’service work D Kerfoot, M Korczynski Gender, Work & Organization 12 (5), 387-399, 2005 | 123 | 2005 |
| The invisibility of violence: constructing violence out of the job centre workplace in the UK V Bishop, M Korczynski, L Cohen Work, employment and society 19 (3), 583-602, 2005 | 115 | 2005 |
| The low‐trust route to economic development: inter‐firm relations in the UK engineering construction industry in the 1980s and 1990s M Korczynski Journal of Management Studies 33 (6), 787-808, 1996 | 106 | 1996 |
| The dialectical sense of humour: routine joking in a taylorized factory M Korczynski Organization Studies 32 (10), 1421-1439, 2011 | 97 | 2011 |
| Organizations and their consumers: Bridging work and consumption Y Gabriel, M Korczynski, K Rieder Organization 22 (5), 629-643, 2015 | 93 | 2015 |
