| The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour J Wirtz, P Chew International journal of service industry management 13 (2), 141-162, 2002 | 813 | 2002 |
| Essentials of services marketing CH Lovelock Prentice Hall, 2009 | 374 | 2009 |
| The role of metaperception on the effectiveness of referral reward programs J Wirtz, C Orsingher, P Chew, SK Tambyah Journal of Service Research 16 (1), 82-98, 2013 | 161 | 2013 |
| The dual impact of traditional and national cultural values on expatriate ethnic groups’ attitudes and willingness to buy P Koubaa, Y., Ulvoas, G., & Chew Asia Pacific Journal of Marketing and Logistics 23 (5), 626-640, 2011 | 34 | 2011 |
| Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence J Wirtz, J Hofmeister, PYP Chew, X Ding The Service Industries Journal 43 (15-16), 1173-1196, 2023 | 30 | 2023 |
| The Effects of Incentives, Deal Proneness, Satisfaction and Tie Strength on Word-of-Mouth Behavior P Chew, J Wirtz Research Paper Series, NUS Business School, National University of Singapore, 2001 | 10 | 2001 |
| The effects of incentives, satisfaction, tie strength, and deal proneness on word-of-mouth behavior P Chew, J Wirtz ACR Asia-Pacific Advances, 2001 | 10 | 2001 |
| Essentials of Services Marketing L Cristopher, J Wirtz, P Chew Singapore: Prentice Hall, 2009 | 8 | 2009 |
| Consumer Responses To Recommend-A-Friend Programs P Chew, SK Tambyah, J Wirtz | 2 | 2005 |
| Customer Loyalty for Services1 J Wirtz, P Chew Elgar Encyclopedia of Services 28 (2), 281, 2023 | 1 | 2023 |
| 서비스 마케팅 J Wirtz, P Chew, CH Lovelock (No Title), 2014 | | 2014 |
| THE IMPACT OF TRADITIONAL AND NATIONAL VALUES ON ATTITUDES AND WILLINGNESS TO BUY COSMETICS IN SINGAPORE Y Koubaa, G Ulvoas, P Chew READINGS BOOK, 476, 2011 | | 2011 |
| Managing word of mouth: the referral incentive programme that backfired P Chew, J Wirtz Emerald Emerging Markets Case Studies 1 (1), 1-5, 2011 | | 2011 |
| Asean's Servicescape: A TOURIST ATTRACTION. J Wirtz, P Chew ASEANAffairs 3 (2), 2009 | | 2009 |
| THE CURRENT STATE OF BUSINESS DISCIPLINES VOL. 6, PP. 2935-2958 RECENT ADVANCES IN UNDERSTANDING AND MANAGING CONSUMER WORD-OF-MOUTH P CHEW, J WIRTZ The Current State of Business Disciplines 6, 2935, 2000 | | 2000 |
| Recent advances in understanding and managing consumer word-of-mouth P Chew, J Wirtz | | 1999 |
| Strategies for Developing Customer Loyalty for Services1 J Wirtz, P Chew | | |
Jochen WirtzNational University of Singapore在 nus.edu.sg 的电子邮件经过验证
