Pet influencers on social media: The joint effect of message appeal and narrator L Zhang, W Wei, B Rathjens, Y Zheng International Journal of Hospitality Management 110, 103453, 2023 | 13 | 2023 |
Electronic consumer-to-consumer interaction (eCCI) post a service failure: the psychological power of need for approval W Wei, L Zhang, B Rathjens, S McGinley Journal of Hospitality & Tourism Research, 10963480221141649, 2022 | 4 | 2022 |
A systematic review of contactless technologies research in hospitality and tourism during the COVID-pandemic B Rathjens, N Gunden, L Zhang, G Jain, R & Law Journal of Hospitality & Tourism Research, 2023 | 3 | 2023 |
Negative Online Reviews and Manager Response: Applying Expectancy Disconfirmation Theory in a CMC Context B Rathjens, B Van Der Heide, D Pham, K Earle, E Ulusoy, AJ Mason, ... Communication Reports, 2022 | 2 | 2022 |
Do we love celebrity endorsers? The joint impacts of consumers' need for status, celebrity’s star power and image congruence on celebrity endorsement effectiveness W Yang, L Zhang, W Wei, M Yoo, B Rathjens Journal of Hospitality and Tourism Insights, 2023 | 1 | 2023 |
When Social Media Influencer Endorsement Backfires: Unpacking Fallout From Explicit Endorsements Across Brand Equity Levels B Rathjens, A Wu, L Zhang, W Wei Journal of Hospitality & Tourism Research, 10963480231223150, 2024 | | 2024 |