The Role of Customer Engagement Behavior in Value Co-Creation A Service System Perspective E Jaakkola, M Alexander Journal of Service Research 17 (3), 247-261, 2014 | 1755 | 2014 |
Zooming out: actor engagement beyond the dyadic MJ Alexander, E Jaakkola, LD Hollebeek Journal of Service Management 29 (3), 333-351, 2018 | 289 | 2018 |
“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion? M Alexander, A MacLaren, K O’Gorman, B Taheri Tourism Management 33 (5), 1245-1255, 2012 | 179 | 2012 |
Customer engagement behaviours and value co-creation M Alexander, E Jaakkola Customer Engagement: Contemporary Issues and Challenges, 3-20, 2016 | 109 | 2016 |
Negative customer engagement behavior: the interplay of intensity and valence in online networks J Azer, M Alexander Journal of Marketing Management, 2020 | 105 | 2020 |
ORGANIC COMMUNITY TOURISM: A COCREATED APPROACH K Hamilton, M Alexander Annals of Tourism Research 42, 169-190, 2013 | 105 | 2013 |
Diaspora, authenticity and the imagined past D Bryce, S Murdy, M Alexander Annals of Tourism Research 66, 49-60, 2017 | 95 | 2017 |
Conceptualizing negatively valenced influencing behavior: forms and triggers J Azer, MJ Alexander Journal of Service Management 29 (3), 468-490, 2018 | 90 | 2018 |
Delivering the Past Providing Personalized Ancestral Tourism Experiences M Alexander, D Bryce, S Murdy Journal of Travel Research 56 (4), 543-555, 2017 | 88 | 2017 |
What pulls ancestral tourists ‘home’? An analysis of ancestral tourist motivations S Murdy, M Alexander, D Bryce Tourism Management 64, 13-19, 2018 | 79 | 2018 |
Priority queues: Where social justice and equity collide M Alexander, A MacLaren, K O’Gorman, C White Tourism Management 33 (4), 875-884, 2012 | 78 | 2012 |
Reflecting on changes in operational training in UK hospitality management degree programmes M Alexander International Journal of Contemporary Hospitality Management 19 (3), 211-220, 2007 | 72 | 2007 |
Organizing actor Engagement: A platform perspective L Blasco-Arcas, M Alexander, D Sörhammar, JM Jonas, S Raithel, T Chen Journal of Business Research 118, 74-85, 2020 | 69 | 2020 |
Reassessing the core of hospitality management education: The continuing importance of training restaurants M Alexander, PA Lynch, R Murray Journal of Hospitality, Leisure, Sport and Tourism Education 8 (1), 55-69, 2009 | 63 | 2009 |
Market shaping dynamics: interplay of actor engagement and institutional work JA Fehrer, J Conduit, C Plewa, LP Li, E Jaakkola, M Alexander Journal of Business & Industrial Marketing 35 (9), 1425-1439, 2020 | 61 | 2020 |
Nutritional labelling in restaurants: Whose responsibility is it anyway? M Alexander, K O'Gorman, K Wood International Journal of Contemporary Hospitality Management 22 (4), 572-579, 2010 | 47 | 2010 |
Beyond the dyadic: customer engagement in increasingly networked environments LD Hollebeek, E Jaakkola, M Alexander Journal of Service Management 29 (3), 330-332, 2018 | 46 | 2018 |
Direct and indirect negatively valenced engagement behavior J Azer, M Alexander Journal of services marketing 34 (7), 967-981, 2020 | 41 | 2020 |
Tourism recovery strategies during major crises: The role of proactivity A Raki, D Nayer, A Nazifi, M Alexander, S Seyfi Annals of Tourism Research 90 (3), 2021 | 39 | 2021 |
A ‘placeful’station? The community role in place making and improving hedonic value at local railway stations M Alexander, K Hamilton Transportation Research Part A: Policy and Practice 82, 65-77, 2015 | 35 | 2015 |