A global exploration of big data in the supply chain RG Richey, TR Morgan, K Lindsey-Hall, FG Adams International Journal of Physical Distribution & Logistics Management 46 (8 …, 2016 | 245 | 2016 |
The importance of product/service quality for frontline marketing employee outcomes: The moderating effect of leader-member exchange (LMX) KK Lindsey Hall, TL Baker, MC Andrews, TG Hunt, AA Rapp Journal of Marketing Theory and Practice 24 (1), 23-41, 2016 | 68 | 2016 |
The influence of interactivity on visit and purchase frequency: The moderating role of website informational features KM Hood, KJ Shanahan, CD Hopkins, KK Lindsey Journal of Internet Commerce 14 (3), 294-315, 2015 | 27 | 2015 |
Collaboration, feedback, and performance: Supply chain insights from service-dominant logic K Lindsey Hall, J Qi, RG Richey Jr., RK Patil Journal of Business Research 146, 385-397, 2022 | 21 | 2022 |
Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness KK Lindsey-Hall, S Jaramillo, TL Baker, JM Arnold Journal of Services Marketing 35 (3), 367-380, 2021 | 21 | 2021 |
Bridging employee engagement and customer engagement in a service context J Qi, S Wang, KK Lindsey Hall Journal of Business Research 160 (113803), 2023 | 11 | 2023 |
Antecedents and consequences of liking in retail service relationships in China and Greece I Abosag, TL Baker, KL Hall, AD Voulgari, X Zheng International Business Review 26 (3), 566-578, 2017 | 11 | 2017 |
Handbook of research on customer engagement LD Hollebeek, DE Sprott Edward Elgar Publishing, 2019 | 10 | 2019 |
Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts EJ Michel, KK Lindsey-Hall, S Kepes, J Qi, MR Leon, LG Weinzimmer, ... Journal of Service Management 34 (5), 843-866, 2023 | 9 | 2023 |
An examination of frontline employee–customer incidental similarities in service failure and recovery contexts KK Lindsey‐Hall, S Jaramillo, TL Baker, DG Bachrach Psychology & Marketing, 2023 | 9 | 2023 |
Authenticity and Rapport in Frontline Service: Interactional Justice for Unique Customers J Arnold, K Lindsey Hall, TL Baker Society for Marketing Advances Conference Proceedings, 2016 | 8 | 2016 |
Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms’ Guardianship Policies PB Fennell, MP Lorenz, KK Lindsey Hall, JM Andzulis Journal of Service Research 26 (3), 422-440, 2023 | 5 | 2023 |
Young adults and US healthcare reform: Views and marketing strategy K Lindsey, D Spake, M Joseph Journal of Medical Marketing 11 (4), 312-319, 2011 | 4 | 2011 |
A Q&A Primer and Systematic Review of Meta-Analytic Reporting in Organizational Frontline Service Research KK Lindsey Hall, EJ Michel, S Kepes, JM Qi, LG Weinzimmer, AR Wheeler, ... Journal of Service Management 34 (5), 995-1020, 2023 | 3 | 2023 |
Frontline ambidexterity: a systematic review and future research agenda KK Lindsey-Hall, CL Marti, NM Boylan, TL Baker, JLO Ogilvie Journal of Personal Selling and Sales Management, 1-25, 2023 | 1 | 2023 |
The impact of customer engagement behaviors and majority/minority information on the use of online reviews TL Baker, P Fombelle, C Voorhees, KKL Hall, B Runnalls Handbook of Research on Customer Engagement, 402-422, 2019 | | 2019 |
An investigation into the dimensionality of the collaborative economy from a service-dominant logic perspective KKL Hall The University of Alabama, 2017 | | 2017 |