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Chaofan Yang
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When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage
Y Sun, C Yang, XL Shen, N Wang
International Journal of Information Management 54, 102200, 2020
1062020
Beyond anger: A neutralization perspective of customer revenge
C Yang, Y Sun, XL Shen
Journal of Business Research 146, 363-374, 2022
132022
Disentangling the antecedents of rational versus emotional negative electronic word of mouth on a peer-to-peer accommodation platform
C Yang, Y Sun, N Wang, XL Shen
Internet Research 34 (2), 563-585, 2024
22024
Unraveling Learning on Winner Strategies and Bidding Competitiveness: Evidence from a Crowdsourcing Platform
C Yang, B Xiong, E Lim, Y Sun, CW Tan
Thirty-Second European Conference on Information Systems (ECIS 2024), 2024
2024
A roadmap to achieving a healthier information ecosystem through GDPR implementation and privacy compliance technologies
W Li, B Xiong, C Yang
Journal of the Association for Information Science and Technology, 2024
2024
Learning from winners: A strategic perspective of improving freelancers’ bidding competitiveness in crowdsourcing
C Yang, B Xiong, E Lim, Y Sun, CW Tan
SIGHCI 2023 Proceedings, 2023
2023
How task description transforms clients’ expectation-disconfirmation in crowdsourcing
C Yang, B XIONG, ETK Lim, Y Sun, C Tan
Academy of Management Proceedings 2022 (1), 17632, 2022
2022
Unravelling online public jury and fairness on digital platforms
X Zeng, C Yang, B Xiong, Z Cai, P Chau, E Lim, CW Tan
The 26th Pacific Asia Conference on Information Systems. PACIS 2022, 2022
2022
Disentangling the effects of client-vs. rival-oriented strategies on bidding performance: Evidence from a crowdsourcing platform
C Yang, B Xiong, ETK Lim, Y Sun, CW Tan
PACIS, 80, 2021
2021
Users say negative words for different reasons: Distinguishing the sources of rational and emotional negative eWOM at peer-to-peer accommodation platform
Y Sun, C Yang, N Wang
European Conference on Information Systems (ECIS 2019), 2019
2019
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