When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage Y Sun, C Yang, XL Shen, N Wang International Journal of Information Management 54, 102200, 2020 | 106 | 2020 |
Beyond anger: A neutralization perspective of customer revenge C Yang, Y Sun, XL Shen Journal of Business Research 146, 363-374, 2022 | 13 | 2022 |
Disentangling the antecedents of rational versus emotional negative electronic word of mouth on a peer-to-peer accommodation platform C Yang, Y Sun, N Wang, XL Shen Internet Research 34 (2), 563-585, 2024 | 2 | 2024 |
Unraveling Learning on Winner Strategies and Bidding Competitiveness: Evidence from a Crowdsourcing Platform C Yang, B Xiong, E Lim, Y Sun, CW Tan Thirty-Second European Conference on Information Systems (ECIS 2024), 2024 | | 2024 |
A roadmap to achieving a healthier information ecosystem through GDPR implementation and privacy compliance technologies W Li, B Xiong, C Yang Journal of the Association for Information Science and Technology, 2024 | | 2024 |
Learning from winners: A strategic perspective of improving freelancers’ bidding competitiveness in crowdsourcing C Yang, B Xiong, E Lim, Y Sun, CW Tan SIGHCI 2023 Proceedings, 2023 | | 2023 |
How task description transforms clients’ expectation-disconfirmation in crowdsourcing C Yang, B XIONG, ETK Lim, Y Sun, C Tan Academy of Management Proceedings 2022 (1), 17632, 2022 | | 2022 |
Unravelling online public jury and fairness on digital platforms X Zeng, C Yang, B Xiong, Z Cai, P Chau, E Lim, CW Tan The 26th Pacific Asia Conference on Information Systems. PACIS 2022, 2022 | | 2022 |
Disentangling the effects of client-vs. rival-oriented strategies on bidding performance: Evidence from a crowdsourcing platform C Yang, B Xiong, ETK Lim, Y Sun, CW Tan PACIS, 80, 2021 | | 2021 |
Users say negative words for different reasons: Distinguishing the sources of rational and emotional negative eWOM at peer-to-peer accommodation platform Y Sun, C Yang, N Wang European Conference on Information Systems (ECIS 2019), 2019 | | 2019 |