| Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites NY Jung, YK Seock Journal of Retailing and Consumer Services 37, 23-30, 2017 | 329 | 2017 |
| Influence of consumer attitude toward online brand community on revisit intention and brand trust NY Jung, S Kim, S Kim Journal of retailing and consumer services 21 (4), 581-589, 2014 | 271 | 2014 |
| The impact of corporate reputation on brand attitude and purchase intention NY Jung, YK Seock Fashion and Textiles 3, 1-15, 2016 | 256 | 2016 |
| The role of communication channel in delivering service recovery in online shopping environment NY Jung, YK Seock International Journal of Electronic Marketing and Retailing 9 (1), 59-76, 2018 | 11 | 2018 |
| The Effects of Consumers' Perceived Benefits on Attitudes and Revisit Intentions in an Online Brand Community NYY Jung, S Kim, SH Kim International Textile and Apparel Association Annual Conference Proceedings …, 2016 | 4 | 2016 |
| Cognitive and affective antecedents of satisfaction with service recovery in online apparel retailing: A comparison of service recovery activities NY Jung University of Georgia, 2015 | 1 | 2015 |
| The Effects of Customer Age on Service Recovery Evaluation Process in Retail NY Jung, YK Seock International Textile and Apparel Association Annual Conference Proceedings …, 2017 | | 2017 |
| The Relationships among Perceived Fairness, Customer Satisfaction and Relationship Quality in a Multi-Channel Retail Environment D Modi, NY Jung International Textile and Apparel Association Annual Conference Proceedings …, 2017 | | 2017 |
| Retail Service Quality and Service Recovery Quality: A Comparison Between Small and Large Retail Stores NY Jung International Textile and Apparel Association Annual Conference Proceedings …, 2017 | | 2017 |
| The Relationship Between Service Quality and Service Recovery Quality in Retail Stores NY Jung International Textile and Apparel Association Annual Conference Proceedings …, 2017 | | 2017 |
| The Impact of Service Recovery Communication Channel on Perceived Quality of Service Recovery and Consumer Behavior NY Jung, YK Seock International Textile and Apparel Association Annual Conference Proceedings …, 2015 | | 2015 |
| Relationship among Marketing Activities, Brand Equity, and Consumer Behavior by Life Cycle of Fashion Brand NY Jung, MY Kim Journal of the Korean Society of Clothing and Textiles 34 (9), 1454-1469, 2010 | | 2010 |
