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Raditha Hapsari
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The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
R Hapsari, MD Clemes, D Dean
International Journal of Quality and Service Sciences 9 (1), 21-40, 2017
6632017
The mediating role of perceived value on the relationship between service quality and customer satisfaction: Evidence from Indonesian airline passengers
R Hapsari, M Clemes, D Dean
Procedia Economics and Finance 35, 388-395, 2016
3382016
Experience quality and hotel boutique customer loyalty: Mediating role of hotel image and perceived value
AS Hussein, RDV Hapsari, I Yulianti
Journal of Quality Assurance in Hospitality & Tourism 19 (4), 442-459, 2018
1512018
Does religiosity matter for customer loyalty? Evidence from halal cosmetics
D Suhartanto, D Dean, IS Sarah, R Hapsari, FA Amalia, T Suhaeni
Journal of Islamic Marketing 12 (8), 1521-1534, 2021
882021
Being fair to customers: A strategy in enhancing customer engagement and loyalty in the Indonesia Mobile Telecommunication Industry
R Hapsari, AS Hussein, RP Handrito
Services marketing quarterly 41 (1), 49-67, 2020
632020
Predicting young customers’ intention to repurchase green plastic products: incorporating trust model into purchase intention model
D Suhartanto, A Kartikasari, R Hapsari, BS Budianto, M Najib, Y Astor
Journal of Asia Business Studies 15 (3), 441-456, 2021
442021
The impacts of social media influencer’s credibility attributes on gen Z purchase intention with brand image as mediation: Study on consumers of Korea cosmetic product
SDP Nugroho, M Rahayu, RDV Hapsari
International Journal of Research in Business and Social Science (2147-4478 …, 2022
422022
Examining factors influencing consumers intention and usage of digital banking: evidence from Indonesian digital banking customers
R Anggraeni, R Hapsari, NA Muslim
APMBA (Asia Pacific Management and Business Application) 9 (3), 193-210, 2021
422021
How quality, value and satisfaction create passenger loyalty: An empirical study on Indonesia bus rapid transit passenger
AS Hussein, R Hapsari
The International Journal of Accounting and Business Society 22 (2), 95-115, 2014
392014
Heritage experiential quality and behavioural intention: lessons from Indonesian heritage hotel consumers
AS Hussein, R Hapsari
Journal of Heritage Tourism 16 (3), 317-336, 2021
352021
Creating educational theme park visitor loyalty: the role of experience-based satisfaction, image and value
R Hapsari
Tourism and hospitality management 24 (2), 359-274, 2018
352018
Customers’ perceptions of service quality dimensions in The Indonesian banking industry: An empirical study
AS Hussein, R Hapsari
Journal of Indonesian Economy and Business 30 (1), 17-29, 2015
232015
The Formation of Brand Loyalty in Indonesian Restaurant Industry
AS Hussein, T Ismail, R Hapsari
European Journal of Tourism and Hospitality 6 (2), 67-98, 2015
232015
The role of customer engagement in enhancing passenger loyalty in IndonesianAirline industry: relationship marketing approach
R Hapsari, MD Clemes, D Dean
APMBA (Asia Pacific Management and Business Application) 3 (3), 135-144, 2015
192015
Entrepreneurial Marketing
R Hapsari, K Ratnawati, R Anggraeni
Universitas Brawijaya Press, 2020
172020
Bank 4.0 experiential quality and customer loyalty: a serial mediating role of customer trust and engagement
AS Hussein, S Sumiati, R Hapsari, J Abu Bakar
The TQM Journal 35 (7), 1706-1721, 2023
152023
The antecedents of repurchase intention in Indonesian e-commerce marketplace customers during the COVID-19 pandemic with age as a moderating variable: A study on e-commerce …
AS Dewi, F Rohman, RDV Hapsari
International Journal of Research in Business and Social Science (2147-4478 …, 2022
102022
The effect of religiosity and product knowledge on customer loyalty with halal perception as a mediation variable: A study on Muslim women consumers of halal certified cosmetic …
CN Sari, AP Ningrum, RDV Hapsari
International Journal of Research in Business and Social Science (2147-4478 …, 2022
82022
Enhancing Brand Loyalty Through Online Brand Community: The Role of Value Creation Process, Brand Love, and Trust
R Hapsari
KnE Social Sciences, 2018
82018
The impact of customer engagement and selected higher order marketing constructs on customer loyalty: an empirical investigation of the Indonesian airline industry
R Hapsari
Lincoln University, 2015
72015
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