| Alexa, what do we know about conversational commerce? Insights from a systematic literature review WM Lim, S Kumar, S Verma, R Chaturvedi Psychology & Marketing 39 (6), 1129-1155, 2022 | 142 | 2022 |
| Social companionship with artificial intelligence: Recent trends and future avenues R Chaturvedi, S Verma, R Das, YK Dwivedi Technological Forecasting & Social Change 193 (122634), 0040-1625, 2023 | 44 | 2023 |
| Opportunities & Challenges of AI-Driven Customer Service R Chaturvedi, S Verma Artificial Intelligence in Customer Service: The Next Frontier for …, 2023 | 19 | 2023 |
| Artificial Intelligence-Driven Customer Experience: Overcoming The Challenges R Chaturvedi, S Verma California Management Review Insights, 2022 | 11 | 2022 |
| Reshaping tourist experience with AI-enabled technologies: A comprehensive review and future research agenda R Chaturvedi, S Verma, F Ali, S Kumar International Journal of Human–Computer Interaction, 1-17, 2023 | 7 | 2023 |
| Empowering AI Companions for Enhanced Relationship Marketing R Chaturvedi, S Verma, V Srivastava California Management Review 66 (2), 65-90, 2024 | 1 | 2024 |
| The Moderation Effect of Digital Nudges on Urge to Buy Impulsively R Chaturvedi, S Verma, V Srivastava INFORMS Marketing Science Conference, 2023, 2023 | | 2023 |
| HEY ALEXA, HELP ME PURCHASE! EXAMINING THE CUSTOMER EXPERIENCE WITH CONVERSATIONAL AGENTS IN DEVELOPING PURCHASE INTENTION R Chaturvedi, V Srivastava, S Verma American Marketing Association (AMA) summer academic conference 2023, 0 | | |
Sanjeev VermaProfessor, Indian Institute of Management (IIM), Mumbai在 nitie.ac.in 的电子邮件经过验证
