The impact of perceived justice on consumers' emotional responses to service complaint experiences K Schoefer, C Ennew Journal of Services Marketing, 2005 | 529 | 2005 |
Factors influencing the acceptance of self-service technologies: A meta-analysis M Blut, C Wang, K Schoefer Journal of Service Research 19 (4), 396-416, 2016 | 298 | 2016 |
The role of emotions in translating perceptions of (in) justice into postcomplaint behavioral responses K Schoefer, A Diamantopoulos Journal of service research 11 (1), 91-103, 2008 | 276 | 2008 |
The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters K Schoefer Journal of Consumer Behaviour: An International Research Review 7 (3), 210-221, 2008 | 166 | 2008 |
The determinants and consequences of consumer trust in e-retailing: a conceptual framework C Bramall, K Schoefer, S McKechnie Irish Marketing Review 17 (2), 13-22, 2005 | 122 | 2005 |
Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments? N Heirati, A O'Cass, K Schoefer, V Siahtiri Industrial Marketing Management 55, 50-58, 2016 | 110 | 2016 |
Cultural moderation in the formation of recovery satisfaction judgments: a cognitive-affective perspective K Schoefer Journal of Service Research 13 (1), 52-66, 2010 | 109 | 2010 |
Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale K Schoefer, A Diamantopoulos Service Business 2, 65-81, 2008 | 107 | 2008 |
A Typology of Consumers' Emotional Response Styles during Service Recovery Encounters* K Schoefer, A Diamantopoulos British Journal of Management 20 (3), 292-308, 2009 | 90 | 2009 |
Customer evaluations of tour operators' responses to their complaints K Schoefer, C Ennew Journal of Travel & Tourism Marketing 17 (1), 83-92, 2004 | 85 | 2004 |
Service failure and service recovery in tourism: A review C Ennew, K Schoefer Christel DeHaan Tourism and Travel Research Institute, Nottingham University …, 2003 | 73 | 2003 |
The dark side of customer participation: when customer participation in service co-development leads to role stress M Blut, N Heirati, K Schoefer Journal of Service Research 23 (2), 156-173, 2020 | 57 | 2020 |
Perceived brand globalness/localness: A systematic review of the literature and directions for further research H Liu, K Schoefer, F Fastoso, E Tzemou Journal of International Marketing 29 (1), 77-94, 2021 | 53 | 2021 |
Perceived globalness and localness in B2B brands: A co-branding perspective M Mohan, BP Brown, C Sichtmann, K Schoefer Industrial Marketing Management 72, 59-70, 2018 | 47 | 2018 |
The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences K Schoefer, A Wäppling, N Heirati, M Blut Journal of Retailing and Consumer Services 48, 247-256, 2019 | 41 | 2019 |
Emotional responses to service complaint experiences: the role of perceived justice K Schoefer, C Ennew Christel DeHaan Tourism and Travel Research Institute, University of Nottingham, 2002 | 37 | 2002 |
Corporate Rebranding: An Internal Perspective A Joseph, S Gupta, YC Wang, K Schoefer Journal of Business Research 130 (709-723), 2021 | 28 | 2021 |
A Review of E-mass Customization as a Branding Strategy Y Yan, S Gupta, K Schoefer, T Licsandru Corporate Reputation Review 23, 215-223, 2020 | 18 | 2020 |
Extending service brands into products versus services: Multilevel analyses of key success drivers C Sichtmann, K Schoefer, M Blut, CJ Kemp European Journal of Marketing 51 (1), 200-218, 2017 | 16 | 2017 |
The determinants and consequences of consumer trust in online environments: an exploratory investigation C Bramall, K Schoefer, S McKechnie International Journal of Internet Marketing and Advertising 1 (4), 388-412, 2004 | 12 | 2004 |