Corporate conflict management on social media brand fan pages DP Dineva, JC Breitsohl, B Garrod Journal of Marketing Management 33 (9-10), 679-698, 2017 | 57 | 2017 |
“Building back better”: the impact of the COVID-19 pandemic on the resilience of the hospitality and tourism industries N Colmekcioglu, D Dineva, X Lu International Journal of Contemporary Hospitality Management 34 (11), 4103-4122, 2022 | 53 | 2022 |
Consumer responses to conflict-management strategies on non-profit social media fan pages D Dineva, J Breitsohl, B Garrod, P Megicks Journal of Interactive Marketing 52, 118-136, 2020 | 36 | 2020 |
Has the COVID‐19 pandemic made us more materialistic? The effect of COVID‐19 and lockdown restrictions on the endorsement of materialism O Moldes, D Dineva, L Ku Psychology & Marketing 39 (5), 892-905, 2022 | 33 | 2022 |
Managing trolling in online communities: an organizational perspective D Dineva, J Breitsohl Internet Research 32 (1), 292-311, 2022 | 19 | 2022 |
Social media conflicts during the financial crisis: Managerial implications for retail banks D Dineva, X Lu, J Breitsohl Strategic Change 28 (5), 381-386, 2019 | 8 | 2019 |
Reframing online brand community management: consumer conflicts, their consequences and moderation D Dineva, KL Daunt European Journal of Marketing 57 (10), 2653-2682, 2023 | 5 | 2023 |
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers D Dineva, J Breitsohl, H Roschk, M Hosseinpour International Marketing Review 40 (5), 1112-1133, 2023 | 3 | 2023 |
Consumer incivility in virtual spaces: implications for interactive marketing research and practice D Dineva The Palgrave Handbook of Interactive Marketing, 917-937, 2023 | 3 | 2023 |
Managing Incivility in Online Brand Communities D Dineva, J Breitsohl Social Media Marketing, 485, 2022 | 1 | 2022 |
EXPRESS: Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery TJ Bacile, AB Elmadag, M Okan, D Dineva, AI Rynarzewska Journal of Interactive Marketing, 10949968241246252, 2024 | | 2024 |