Electronic government: Rethinking channel management strategies WE Ebbers, WJ Pieterson, HN Noordman Government Information Quarterly 25 (2), 181-201, 2008 | 355 | 2008 |
Explaining the acceptance and use of government Internet services: A multivariate analysis of 2006 survey data in the Netherlands JAGM Van Dijk, O Peters, W Ebbers Government Information Quarterly 25 (3), 379-399, 2008 | 329 | 2008 |
Impact of the digital divide on e-government: Expanding from channel choice to channel usage WE Ebbers, MGM Jansen, AJAM van Deursen Government information quarterly 33 (4), 685-692, 2016 | 187 | 2016 |
Resistance and support to electronic government, building a model of innovation WE Ebbers, JAGM Van Dijk Government information quarterly 24 (3), 554-575, 2007 | 142 | 2007 |
Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector W Pieterson, W Ebbers, J Van Dijk Government Information Quarterly 24 (1), 148-164, 2007 | 130 | 2007 |
The use of service channels by citizens in the Netherlands: Implications for multi-channel management W Pieterson, W Ebbers International Review of Administrative Sciences 74 (1), 95-110, 2008 | 124 | 2008 |
Why e-government usage lags behind: Explaining the gap between potential and actual usage of electronic public services in the Netherlands A Van Deursen, J Van Dijk, W Ebbers Electronic Government: 5th International Conference, EGOV 2006, Kraków …, 2006 | 124 | 2006 |
Citizens4Citizens: mapping participatory practices on the internet A Meijer, N Burger, WE Ebbers Electronic Journal of e-Government 7 (1), 99-112, 2009 | 123 | 2009 |
E-services for citizens: The Dutch usage case J van Dijk, W Pieterson, A van Deuren, W Ebbers Electronic Government: 6th International Conference, EGOV 2007, Regensburg …, 2007 | 65 | 2007 |
Facts and feelings: The role of rational and irrational factors in citizens' channel choices WE Ebbers, MGM Jansen, WJ Pieterson, LAL van de Wijngaert Government Information Quarterly 33 (3), 506-515, 2016 | 43 | 2016 |
New channels, new possibilities: A typology and classification of social robots and their role in multi-channel public service delivery W Pieterson, W Ebbers, CØ Madsen Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017 …, 2017 | 36 | 2017 |
Channel perceptions and usage: Beyond media richness factors W Pieterson, M Teerling, W Ebbers Electronic Government: 7th International Conference, EGOV 2008, Turin, Italy …, 2008 | 36 | 2008 |
Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks WJ Pieterson, WE Ebbers Government Information Quarterly 37 (3), 101478, 2020 | 30 | 2020 |
The opportunities and barriers of user profiling in the public sector W Pieterson, W Ebbers, J van Dijk Electronic Government: 4th International Conference, EGOV 2005, Copenhagen …, 2005 | 26 | 2005 |
Predictors of contact tracing app adoption: Integrating the UTAUT, HBM and contextual factors NE van der Waal, J de Wit, N Bol, W Ebbers, L Hooft, E Metting, ... Technology in Society 71, 102101, 2022 | 24 | 2022 |
e‐Government J van Dijk, W Ebbers, L van de Wijngaert The international encyclopedia of digital communication and society 9999 …, 2015 | 16 | 2015 |
Rethinking service and channel strategies after the hype WE Ebbers, WJ Pieterson, H Noorman ETaxation, State and Perspectives, 2007 | 15 | 2007 |
Paper beats ping: On the effect of an increasing separation of notification and content due to digitization of government communication WE Ebbers, LAL van de Wijngaert Government Information Quarterly 37 (1), 101396, 2020 | 13 | 2020 |
Facing the digital world: Connecting a permanently changing internet to rigid organisational structures WE Ebbers | 12 | 2002 |
Resistance to contact tracing applications: the implementation process in a social context IAM Verpaalen, RW Holland, S Ritter, M van Hooff, W Ebbers, E Metting, ... Computers in Human Behavior 134, 107299, 2022 | 11 | 2022 |