| Trust me, I'm a bot–repercussions of chatbot disclosure in different service frontline settings N Mozafari, WH Weiger, M Hammerschmidt Journal of Service Management 33 (2), 221-245, 2021 | 127 | 2021 |
| The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots. N Mozafari, WH Weiger, M Hammerschmidt ICIS, 1-18, 2020 | 44 | 2020 |
| Resolving the chatbot disclosure dilemma: leveraging selective self-presentation to mitigate the negative effect of chatbot disclosure N Mozafari, WH Weiger, M Hammerschmidt | 27 | 2021 |
| That's so embarrassing! When not to design for social presence in human-chatbot interactions N Mozafari, M Hammerschmidt, W Weiger Proceedings of the International Conference on Information Systems, 2021 | 16 | 2021 |
| Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots N Mozafari, M Schwede, M Hammerschmidt, W Weiger User Reactions to Service Failure and Recovery in Interactions with Humanoid …, 2022 | 15 | 2022 |
| Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention M Schwede, N Mozafari, N Von Schnakenburg, M Hammerschmidt Proceedings of the Hawaii International Conference on System Sciences 56 …, 2023 | 8 | 2023 |
| AI and the vulnerable N Mozafari, M Hammerschmidt, WH Weiger Pacific Asia Conference on Information Systems 1, 2022 | 5 | 2022 |
