Co-creating service recovery after service failure: The role of brand equity S Hazée, Y Van Vaerenbergh, V Armirotto Journal of Business Research 74, 101-109, 2017 | 252 | 2017 |
Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices in Access-Based Services S Hazée, C Delcourt, Y Van Vaerenbergh Journal of Service Research 20 (4), 441-456, 2017 | 179 | 2017 |
Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns About Access-Based Services S Hazée, Y Van Vaerenbergh, C Delcourt, L Warlop Journal of Service Research 22 (3), 256-271, 2019 | 90 | 2019 |
Customer participation in service recovery: a meta-analysis Y Van Vaerenbergh, S Hazée, A Costers Marketing Letters 29 (4), 465-483, 2018 | 75 | 2018 |
Why customers and peer service providers do not participate in collaborative consumption S Hazée, TJ Zwienenberg, Y Van Vaerenbergh, T Faseur, ... Journal of Service Management 31 (3), 397-419, 2020 | 66 | 2020 |
Customers' contamination concerns: an integrative framework and future prospects for service management S Hazée, Y Van Vaerenbergh Journal of Service Management 32 (2), 161-175, 2020 | 57 | 2020 |
An Evolutionary Perspective on the Dynamics of Service Platform Ecosystems for the Sharing Economy Y Xu, S Hazée, KKF So, KD Li, EC Malthouse Journal of Business Research 135 (October), 127-136, 2021 | 55 | 2021 |
Service delivery system design for risk management in sharing-based product service systems: A customer-oriented approach S Hazée, Y Van Vaerenbergh, C Delcourt, S Kabadayi International Journal Of Operations & Production Management 40 (4), 459-479, 2020 | 42 | 2020 |
Value co-creation through social media: A multistakeholder, communication perspective S Ravazzani, S Hazée Journal of Service Management 33 (4/5), 589-600, 2022 | 16 | 2022 |