| Service quality, customer satisfaction, and behavioral intentions in the service factory F Olorunniwo, MK Hsu, GJ Udo Journal of services marketing 20 (1), 59-72, 2006 | 1228 | 2006 |
| The relationships of destination image, satisfaction, and behavioral intentions: An integrated model C Wang, MK Hsu Journal of Travel & Tourism Marketing 27 (8), 829-843, 2010 | 743 | 2010 |
| Modeling service encounters and customer experiential value in retailing: An empirical investigation of shopping mall customers in Taiwan CJ Keng, TL Huang, LJ Zheng, MK Hsu International Journal of Service Industry Management 18 (4), 349-367, 2007 | 513 | 2007 |
| An exploratory examination of the influence of national culture on cross-national product diffusion S Dwyer, H Mesak, M Hsu Journal of international marketing 13 (2), 1-27, 2005 | 509 | 2005 |
| A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services F Olorunniwo, MK Hsu Managing Service Quality: An International Journal 16 (2), 106-123, 2006 | 309 | 2006 |
| Reputation and intentions: The role of satisfaction, identification, and commitment L Su, SR Swanson, S Chinchanachokchai, MK Hsu, X Chen Journal of Business Research 69 (9), 3261-3269, 2016 | 285 | 2016 |
| Exploring motivations of travel knowledge sharing on social network sites: an empirical investigation of US college students Y Huang, C Basu, MK Hsu Journal of hospitality marketing & management 19 (7), 717-734, 2010 | 275 | 2010 |
| E-commerce user behavior model: an empirical study JJ Jiang, MK Hsu, G Klein, B Lin Human Systems Management 19 (4), 265-276, 2000 | 272 | 2000 |
| Computer attitude, statistics anxiety and self-efficacy on statistical software adoption behavior: An empirical study of online MBA learners MK Hsu, SW Wang, KK Chiu Computers in human behavior 25 (2), 412-420, 2009 | 263 | 2009 |
| Service fairness, consumption emotions, satisfaction, and behavioral intentions: The experience of Chinese heritage tourists LJ Su, MK Hsu Journal of Travel & Tourism Marketing 30 (8), 786-805, 2013 | 240 | 2013 |
| From recreation to responsibility: Increasing environmentally responsible behavior in tourism L Su, MK Hsu, RE Boostrom Jr Journal of Business Research 109, 557-573, 2020 | 235 | 2020 |
| The effect of tourist relationship perception on destination loyalty at a world heritage site in China: The mediating role of overall destination satisfaction and trust LJ Su, MK Hsu, S Swanson Journal of Hospitality & Tourism Research 41 (2), 180-210, 2017 | 235 | 2017 |
| Grocery store image, travel distance, satisfaction and behavioral intentions: Evidence from a Midwest college town MK Hsu, Y Huang, S Swanson International Journal of Retail & Distribution Management 38 (2), 115-132, 2010 | 219 | 2010 |
| Critical incidents in tourism: Failure, recovery, customer switching, and word‐of‐mouth behaviors SR Swanson, MK Hsu Journal of Travel & Tourism Marketing 26 (2), 180-194, 2009 | 210 | 2009 |
| The moderating role of institutional networking in the customer orientation–trust/commitment–performance causal chain in China X Luo, MK Hsu, SS Liu Journal of the Academy of Marketing Science 36, 202-214, 2008 | 183 | 2008 |
| Perceived career incentives and intent to leave MK Hsu, JJ Jiang, G Klein, Z Tang Information & Management 40 (5), 361-369, 2003 | 180 | 2003 |
| The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry SR Swanson, MK Hsu Journal of Hospitality & Tourism Research 35 (4), 511-529, 2011 | 179 | 2011 |
| Toward an integrated model of tourist expectation formation and gender difference C Wang, H Qu, MK Hsu Tourism Management 54, 58-71, 2016 | 165 | 2016 |
| How does perceived corporate social responsibility contribute to green consumer behavior of Chinese tourists: A hotel context L Su, SR Swanson, M Hsu, X Chen International Journal of Contemporary Hospitality Management 29 (12), 3157-3176, 2017 | 136 | 2017 |
| Dynamic efficiency assessment of the Chinese hotel industry Y Huang, HI Mesak, MK Hsu, H Qu Journal of Business Research 65 (1), 59-67, 2012 | 122 | 2012 |
SCOTT SWANSONProfessor of Marketing, University of Wisconsin-Eau Claire在 uwec.edu 的电子邮件经过验证
