| Restaurants and COVID-19: What are consumers’ risk perceptions about restaurant food and its packaging during the pandemic? K Byrd, ES Her, A Fan, B Almanza, Y Liu, S Leitch International Journal of Hospitality Management 94, 102821, 2021 | 222 | 2021 |
| Robot vs human: expectations, performances and gaps in off-premise restaurant service modes K Byrd, A Fan, ES Her, Y Liu, B Almanza, S Leitch International Journal of Contemporary Hospitality Management 33 (11), 3996-4016, 2021 | 67 | 2021 |
| Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory A Fan, SF Kline, Y Liu, K Byrd International Journal of Contemporary Hospitality Management 34 (4), 1290-1311, 2022 | 33 | 2022 |
| Extracting revisit intentions from social media big data: a rule-based classification model Y Liu, S Beldona International Journal of Contemporary Hospitality Management 33 (6), 2176-2193, 2021 | 33 | 2021 |
| Restaurant patronage during the COVID-19 pandemic and the protection motivation theory: influence of consumers’ socio-demographic, situational, and psychographic factors K Byrd, A Fan, ES Her, Y Liu, S Leitch, B Almanza Journal of Foodservice Business Research 26 (2), 247-275, 2023 | 16 | 2023 |
| Microbial awareness and risk perceptions are key to thermometer ownership and use ES Her, BA Almanza, J Ma, L Ge, Y Liu, A Lando, F Wu, L Verrill Food Control 115, 107268, 2020 | 16 | 2020 |
| Consumers' threat and coping appraisals of in-restaurant dining during a pandemic–The moderating roles of conflicting information and trust-in-science and scientists K Byrd, ES Her, A Fan, Y Liu, S Leitch International Journal of Hospitality Management 103, 103186, 2022 | 13 | 2022 |
| To display tip suggestion or not? Examining tip suggestion’s impact in technology-facilitated preservice tipping encounters A Fan, L Wu, Y Liu Journal of Hospitality & Tourism Research, 10963480221076467, 2023 | 8 | 2023 |
| Human-Automation Interaction in Hospitality and Tourism: Toward a Frictionless Experience Y Liu, MEA Mohamed, S Park, X Lehto Human-Automation Interaction: Manufacturing, Services and User Experience …, 2022 | 3 | 2022 |
| Pet ownership and pet type influence food safety in the home: evidence from a national survey J Ma, BA Almanza, L Ge, E Her, Y Liu, A Lando, F Wu, L Verrill Journal of Food Protection 83 (9), 1553-1560, 2020 | 3 | 2020 |
| Mobile Payment and Service Interaction: Change and Chance for Delivering Service in Mobile Payment Checkout R Li, Y Liu Services Marketing Quarterly, 1-25, 2023 | 1 | 2023 |
| Does vaccination make a difference? Understanding the role of vaccination in consumers’ in-restaurant dining intentions during a pandemic K Byrd, Y Liu, S Kline, A Fan, S Leitch, L Wang Journal of Foodservice Business Research, 1-25, 2024 | | 2024 |
| Servicescape Effects on Hotel Guests’ Willingness to Pay Premiums at Different Stages of Pandemic: A Multi-Phase Study A Fan, SF Kline, Y Liu, K Byrd Sustainability 15 (21), 15252, 2023 | | 2023 |
