| Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers A Nazifi, K Gelbrich, Y Grégoire, S Koch, D El-Manstrly, J Wirtz Journal of Service Research 24 (2), 206-225, 2021 | 43 | 2021 |
| Tourism recovery strategies during major crises: the role of proactivity A Raki, D Nayer, A Nazifi, M Alexander, S Seyfi Annals of Tourism Research, 2021 | 39 | 2021 |
| A Bit (coin) of happiness after a failure: an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool A Nazifi, S Murdy, B Marder, J Gäthke, B Shabani Journal of Business Research 124 (January), 494-505, 2021 | 29 | 2021 |
| Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems V Story, J Zolkiewski, K Verleye, A Nazifi, C Hannibal, A Grimes, ... Journal of Business Research 116 (August), 401-411, 2020 | 22 | 2020 |
| Bad intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions A Nazifi, H Roschk, F Villarroel Ordenes, B Marder Journal of Travel Research 61 (8), 1808–1827, 2022 | 17 | 2022 |
| Customers’ reactions to different organizational tactics in a service termination context A Nazifi, D El-Manstrly, K Gelbrich European Journal of Marketing 54 (1), 26-48, 2020 | 13 | 2020 |
| The impact of termination severity on customers' emotional, attitudinal, and behavioral reactions A Nazifi, D El-Manstrly, A Tregear, K Auxtova Journal of Service Theory and Practice 31 (1), 65-81, 2021 | 10 | 2021 |
| Remedy management for product recalls in the automotive industry: How car dealers should time the repair and communicate its outcome K Gelbrich, S Voigt, A Nazifi Journal of Business Research 167, 114173, 2023 | 2 | 2023 |
| UNESCO's world heritage sites: the interplay between international and local branding for the Gonbad-e Qābus brick tower, Iran B Shabani, H Tucker, A Nazifi Cultural and Heritage Tourism in the Middle East and North Africa …, 2020 | 2 | 2020 |
| Gamification and its role in service recovery: Frontiers in Service 2020 A Nazifi, H Roschk, A Wilson | 1 | 2020 |
| An examination of digital corporate apologies featuring pet images in response to service failures L Lavertu, B Marder, A Nazifi, K Cowan Academy of Marketing Science World Congress, 2024 | | 2024 |
| Improving the customer service experience of online brands: an examination of digital corporate apologies featuring pet images in response to service failures L Lavertu, B Marder, A Nazifi, K Cowan Global Brand Conference 2024: GBC 2024, 2024 | | 2024 |
| The Dark Side of Technology: Financial Literacy and Consumer Well-being in the Fintech Era A Nazifi 18th International Research Symposium on Service Excellence in Management …, 2023 | | 2023 |
| Transformative impact of platform-mediated trust in the base of the pyramid segment D Nayer, A Wilson, A Nazifi Frontiers in Service 2023-From Romans to Robots, 2023 | | 2023 |
| Gamification in Service Recovery: Jackpot or Crackpot A Nazifi, H Roschk Frontiers in Service 2023, 2023 | | 2023 |
| Service interactions in platform-based sharing services and social transformation of the base of the pyramid segment D Nayer, A Wilson, A Nazifi 2nd International Workshop on Current Trends in Customer Experience in the …, 2022 | | 2022 |
| Spin it to win it!: The Effectiveness of Gamification in Service Recovery A Nazifi, H Roschk 12th AMA SERVSIG conference, 2022 | | 2022 |
| Transformative sharing services at the base of the pyramid segment D Nayer, A Nazifi, A Wilson 2021 Frontiers in Service Conference, 2021 | | 2021 |
| A Bit (coin) of happiness after a failure A Nazifi, S Murdy, B Marder, J Gäthke, B Shabani | | 2020 |
| Gamification and its role in service recovery A Nazifi, H Roschk, A Wilson Frontiers in Service 2020, 2020 | | 2020 |
Dr Dahlia El-ManstrlyThe University of Sheffield在 sheffield.ac.uk 的电子邮件经过验证
