The role of customer engagement behavior in value co-creation: A service system perspective E Jaakkola, M Alexander Journal of service research 17 (3), 247-261, 2014 | 1450 | 2014 |
Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process L Aarikka-Stenroos, E Jaakkola Industrial marketing management 41 (1), 15-26, 2012 | 1110 | 2012 |
Designing conceptual articles: four approaches E Jaakkola AMS review 10 (1-2), 18-26, 2020 | 634 | 2020 |
Customer experience: fundamental premises and implications for research L Becker, E Jaakkola Journal of the Academy of Marketing Science 48, 630-648, 2020 | 528 | 2020 |
Service experience co-creation: conceptualization, implications, and future research directions E Jaakkola, A Helkkula, L Aarikka-Stenroos Journal of Service Management, 2015 | 527 | 2015 |
Palvelujen tuotteistamisesta kilpailuetua. Opas yrityksille. E Jaakkola, M Orava, V Varjonen Tekes, Helsinki, 2007 | 440* | 2007 |
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda J Kandampully, TC Zhang, E Jaakkola International Journal of Contemporary Hospitality Management 30 (1), 21-56, 2018 | 431 | 2018 |
Value co-creation in solution networks E Jaakkola, T Hakanen Industrial Marketing Management 42 (1), 47-58, 2013 | 426 | 2013 |
Customer participation and value creation: a systematic review and research implications M Mustak, E Jaakkola, A Halinen Managing Service Quality: An International Journal, 2013 | 408 | 2013 |
Fresh perspectives on customer experience JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ... Journal of Services Marketing, 2015 | 365 | 2015 |
Actor engagement in networks: Defining the conceptual domain RJ Brodie, JA Fehrer, E Jaakkola, J Conduit Journal of Service Research 22 (2), 173-188, 2019 | 246 | 2019 |
Co‐creating customer‐focused solutions within business networks: a service perspective T Hakanen, E Jaakkola Journal of Service Management, 2012 | 232 | 2012 |
Zooming out: actor engagement beyond the dyadic MJ Alexander, E Jaakkola, LD Hollebeek Journal of Service Management 29 (3), 333-351, 2018 | 213 | 2018 |
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017 | 205 | 2017 |
How to manage innovation processes in extensive networks: A longitudinal study L Aarikka-Stenroos, E Jaakkola, D Harrison, T Mäkitalo-Keinonen Industrial marketing management 67, 88-105, 2017 | 145 | 2017 |
Customer participation management: Developing a comprehensive framework and a research agenda M Mustak, E Jaakkola, A Halinen, V Kaartemo Journal of Service Management 27 (3), 250-275, 2016 | 137 | 2016 |
Accessing resources for service innovation–the critical role of network relationships H Rusanen, A Halinen, E Jaakkola Journal of Service Management 25 (1), 2-29, 2014 | 136 | 2014 |
Unraveling the practices of “productization” in professional service firms E Jaakkola Scandinavian journal of management 27 (2), 221-230, 2011 | 125 | 2011 |
Problem solving within professional services: evidence from the medical field E Jaakkola, A Halinen International Journal of Service Industry Management, 2006 | 106 | 2006 |
Customer engagement behaviours and value co-creation M Alexander, E Jaakkola Customer Engagement, 3-20, 2015 | 94 | 2015 |