| Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture A Luo, P Guchait, L Lee, JM Madera International Journal of Hospitality Management 77, 31-39, 2019 | 162 | 2019 |
| A meta-analysis of transformational leadership in hospitality research C Gui, A Luo, P Zhang, A Deng International Journal of Contemporary Hospitality Management 32 (6), 2137-2154, 2020 | 112 | 2020 |
| How to avoid common mistakes in experimental research? AS Mattila, A Luo, X Xue, T Ye International Journal of Contemporary Hospitality Management 33 (1), 367-374, 2021 | 42 | 2021 |
| Discrete emotional responses and face-to-face complaining: The joint effect of service failure type and culture A Luo, AS Mattila International Journal of Hospitality Management 90, 102613, 2020 | 39 | 2020 |
| Appreciation vs. apology: When and why does face covering requirement increase revisit intention? A Luo, T Ye, X Xue, AS Mattila Journal of Retailing and Consumer Services 63, 102705, 2021 | 16 | 2021 |
| Too busy to (lose) control? The influence of busyness and sense of power on consumers’ food responses ZL Peng, A Luo, AS Mattila International Journal of Hospitality Management 120, 103754, 2024 | | 2024 |
| An angular vs. circular servicescape? The impact of shape cues and music tempo on solo diners LZ Peng, A Luo, AS Mattila International Journal of Hospitality Management 118, 103687, 2024 | | 2024 |
| The double-edged effects of visualizing wine style: sweetness scale on wine label A Luo, DL Quadri-Felitti, AS Mattila International Journal of Contemporary Hospitality Management, 2024 | | 2024 |
| Simple Morning and Complex Night: Time of Day and Complex Sensory Experiences A Luo, AS Mattila, LE Bolton Journal of Service Research, 10946705241230851, 2024 | | 2024 |
| When and how to sell pleasurably painful experiences A Luo, AS Mattila Annals of Tourism Research 103, 103683, 2023 | | 2023 |
| PSU SHM Modern Crisis Responses 2020 DL Quadri-Felitti, A Luo | | 2020 |
Anna S. MattilaPennsylvania State University在 psu.edu 的电子邮件经过验证
