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Zhang Tingting (Christina)
Zhang Tingting (Christina)
Associate Professor at University of Central Florida
在 ucf.edu 的电子邮件经过验证 - 首页
标题
引用次数
引用次数
年份
Customer Loyalty: A Review and Future Directions with a Special Focus on the Hospitality Industry
K Jay, T Zhang, A Bilgihan
International Journal of Contemporary Hospitality Management 27 (3), 379-414, 2015
8952015
Towards a unified customer experience in online shopping environments: Antecedents and outcomes
A Bilgihan, J Kandampully, T Zhang
International Journal of Quality and Service Sciences 8 (1), 102-119, 2016
5852016
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda
J Kandampully, TC Zhang, E Jaakkola
International Journal of Contemporary Hospitality Management 30 (1), 21-56, 2018
4702018
Generation Y’s positive and negative eWOM: use of social media and mobile technology
TC Zhang, BA Omran, C Cobanoglu
International Journal of Contemporary Hospitality Management 29 (2), 732-761, 2017
3722017
Banking “on-the-go”: examining consumers’ adoption of mobile banking services
T Zhang, C Lu, M Kizildag
International Journal of Quality and Service Sciences 10 (3), 279-295, 2018
3342018
Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction
C Wang, J Xu, TC Zhang, QM Li
Journal of Hospitality and Tourism Management 45, 10-22, 2020
3042020
Engaging customers in value co-creation or co-destruction online
T Zhang, C Lu, E Torres, PJ Chen
Journal of Services Marketing 32 (1), 57-69, 2018
2952018
Value co-creation in a sharing economy: the end of price wars?
TC Zhang, MF Jahromi, M Kizildag
International Journal of Hospitality Management 71, 51-58, 2018
2562018
What makes the sharing economy successful? An empirical examination of competitive customer value propositions
TC Zhang, H Gu, MF Jahromi
Computers in Human Behavior 95, 275-283, 2019
2512019
Motivations for customer engagement in online co-innovation communities (OCCs) a conceptual framework
T Zhang, J Kandampully, A Bilgihan
Journal of Hospitality and Tourism Technology 6 (3), 311-328, 2015
1712015
Transcending the COVID-19 crisis: Business resilience and innovation of the restaurant industry in China
B Li, YY Zhong, T Zhang, N Hua
Journal of Hospitality and Tourism Management 49, 44-53, 2021
1572021
Leveraging “human-likeness” of robotic service at restaurants
L Lu, P Zhang, TC Zhang
International Journal of Hospitality Management 94, 102823, 2021
1482021
Online customer engagement: Creating social environments through brand community constellations
W Hammedi, J Kandampully, TT Zhang, L Bouquiaux
Journal of service management 26 (5), 777-806, 2015
1422015
Why are Generation Y consumers the most likely to complain and repurchase?
RR Soares, TTC Zhang, JF Proença, J Kandampully
Journal of Service Management 28 (3), 520-540, 2017
1302017
Impact of tourist experience on memorability and authenticity: a study of creative tourism
C Wang, J Liu, L Wei, T Zhang
Journal of Travel & Tourism Marketing 37 (1), 48-63, 2020
1202020
Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier
J Kandampully, A Bilgihan, TC Zhang
Journal of Hospitality and Tourism Management 29, 154-164, 2016
1082016
A qualitative investigation of microentrepreneurship in the sharing economy
T Zhang, D Bufquin, C Lu
International Journal of Hospitality Management 79, 148-157, 2019
1062019
Blockchain: a paradigm shift in business practices
M Kizildag, T Dogru, TC Zhang, MA Mody, M Altin, AB Ozturk, O Ozdemir
International Journal of Contemporary Hospitality Management 32 (3), 953-975, 2019
962019
Scale development for tourist trust toward a tourism destination
J Liu, C Wang, S Fang, T Zhang
Tourism Management Perspectives 31, 383-397, 2019
932019
Corporate social responsibility in international hotel chains and its effects on local employees: Scale development and empirical testing in China
C Wang, R Hu, TC Zhang
International Journal of Hospitality Management 90, 102598, 2020
742020
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