The Social Dimension of Service Interactions Observer Reactions to Customer Incivility AP Henkel, J Boegershausen, A Rafaeli, J Lemmink Journal of Service Research 20 (2), 120-134, 2017 | 107 | 2017 |
Moral identity J Boegershausen, K Aquino, A Reed II Current Opinion in Psychology 6, 162-166, 2015 | 95 | 2015 |
Fields of Gold: Scraping Web Data for Marketing Insights J Boegershausen, H Datta, A Borah, AT Stephen Journal of Marketing 86 (5), 1-20, 2022 | 67 | 2022 |
Understanding and Improving Consumer Reactions to Service Bots N Castelo, J Boegershausen, C Hildebrand, AP Henkel Journal of Consumer Research 50 (4), 848–863, 2023 | 38 | 2023 |
Discounting humanity: When consumers are price conscious, employees appear less human AP Henkel, J Boegershausen, JA Hoegg, K Aquino, J Lemmink Journal of Consumer Psychology 28 (2), 272-292, 2018 | 36 | 2018 |
Fields of Gold: Web Scraping for Consumer Research J Boegershausen, A Borah, AT Stephen | 7 | 2020 |
Storm after the quiet: how marketplace interactions shape consumer resources in collective goal pursuits AP Henkel, J Boegershausen, R Ciuchita, G Odekerken-Schröder Journal of the Association for Consumer Research 2 (1), 26-47, 2017 | 4 | 2017 |
Unlocking the Potential of Web Data for Retailing Research JY Guyt, H Datta, J Boegershausen Journal of Retailing 100 (1), 130-147, 2024 | 3* | 2024 |
Excluding MTurk workers who participated in your previous studies: An Excel solution G Paolacci, J Boegershausen | 2 | 2015 |
Creating Customer Service Bots That People Don’t Hate J Boegershausen, N Castelo, CA Hildebrand, A Henkel Harvard Business Review (digital), 2023 | | 2023 |
People are unlikely to detect attractiveness discrimination B Jaeger, G Paolacci, J Boegershausen PsyArXiv, 2023 | | 2023 |