Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the academy of marketing science 39, 327-339, 2011 | 2092 | 2011 |
Organizing for digital servitization: A service ecosystem perspective A Sklyar, C Kowalkowski, B Tronvoll, D Sörhammar Journal of Business Research 104, 450-460, 2019 | 581 | 2019 |
Transformational shifts through digital servitization B Tronvoll, A Sklyar, D Sörhammar, C Kowalkowski Industrial Marketing Management 89, 293-305, 2020 | 395 | 2020 |
Institutional logics matter when coordinating resource integration B Edvardsson, M Kleinaltenkamp, B Tronvoll, P McHugh, C Windahl Marketing theory 14 (3), 291-309, 2014 | 382 | 2014 |
Negative emotions and their effect on customer complaint behaviour B Tronvoll Journal of Service Management 22 (1), 111-134, 2011 | 314 | 2011 |
Service ecosystem design: Propositions, process model, and future research agenda J Vink, K Koskela-Huotari, B Tronvoll, B Edvardsson, K Wetter-Edman Journal of Service Research 24 (2), 168-186, 2021 | 281 | 2021 |
Archetypes of service innovation: implications for value cocreation A Helkkula, C Kowalkowski, B Tronvoll Journal of Service Research 21 (3), 284-301, 2018 | 280 | 2018 |
A new conceptualization of service innovation grounded in S‐D logic and service systems B Edvardsson, B Tronvoll International Journal of Quality and Service Sciences 5 (1), 19-31, 2013 | 279 | 2013 |
A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic B Tronvoll European journal of Marketing 46 (1/2), 284-305, 2012 | 196 | 2012 |
Paradigms in service research B Tronvoll, SW Brown, DD Gremler, B Edvardsson Journal of Service management 22 (5), 560-585, 2011 | 191 | 2011 |
Service systems as a foundation for resource integration and value co-creation B Edvardsson, P Skålén, B Tronvoll Special Issue–Toward a better understanding of the role of value in markets …, 2012 | 172 | 2012 |
Customer complaint behaviour from the perspective of the service‐dominant logic of marketing B Tronvoll Managing Service Quality: An International Journal 17 (6), 601-620, 2007 | 172 | 2007 |
Show you care: initiating co-creation in service recovery Y Xu, R Marshall, B Edvardsson, B Tronvoll Journal of service management 25 (3), 369-387, 2014 | 149 | 2014 |
Complainer characteristics when exit is closed B Tronvoll International journal of service industry management 18 (1), 25-51, 2007 | 142 | 2007 |
Customer experience from a self-service system perspective M Åkesson, B Edvardsson, B Tronvoll Journal of service management 25 (5), 677-698, 2014 | 140 | 2014 |
Resource integration through digitalisation: a service ecosystem perspective A Sklyar, C Kowalkowski, D Sörhammar, B Tronvoll Journal of Marketing Management 35 (11-12), 974-991, 2019 | 139 | 2019 |
Reshaping mental models–enabling innovation through service design J Vink, B Edvardsson, K Wetter-Edman, B Tronvoll Journal of Service Management 30 (1), 75-104, 2019 | 126 | 2019 |
The role of social platforms in transforming service ecosystems SB Letaifa, B Edvardsson, B Tronvoll Journal of Business Research 69 (5), 1933-1938, 2016 | 98 | 2016 |
Motivation: The missing driver for theorizing about resource integration R Findsrud, B Tronvoll, B Edvardsson Marketing Theory 18 (4), 493-519, 2018 | 79 | 2018 |
A4A relationships F Polese, J Pels, B Tronvoll, R Bruni, L Carrubbo Journal of Service Theory and Practice 27 (5), 1040-1056, 2017 | 79 | 2017 |