Customer experience management: toward implementing an evolving marketing concept C Homburg, D Jozić, C Kuehnl Journal of the Academy of Marketing Science 45, 377-401, 2017 | 1614 | 2017 |
Effective customer journey design: consumers’ conception, measurement, and consequences C Kuehnl, D Jozic, C Homburg Journal of the academy of marketing science 47, 551-568, 2019 | 416 | 2019 |
Customer experience management C Homburg, D Jozic, C Kühnl IMU Research Insights 19, 2013 | 6 | 2013 |
Customer experience management: eine empirische Analyse der Gestaltungsmöglichkeiten und Erfolgsauswirkungen D Jozic Universität Mannheim, 2015 | 5 | 2015 |
Customer experience management D Jozic | 1 | 2015 |
A grounded theory of customer experience management C Homburg, D Jozic, C Kühnl AMA Educators' Proceedings 25, 198-199, 2015 | 1 | 2015 |
Customer Journey Experience: Ausgestaltung und Auswirkungen C Homburg, D Jozic, C Kühnl IMU Research Insights 37, 2015 | | 2015 |
Customer Journey Experience: Ausgestaltung und Auswirkungen DKD Jozic, C Kühnl | | |