| Customer engagement in a Facebook brand community J Gummerus, V Liljander, E Weman, M Pihlström Management Research Review 35 (9), 857-877, 2012 | 1629 | 2012 |
| Comfort your online customer: quality, trust and loyalty on the internet D Ribbink, ACR Van Riel, V Liljander, S Streukens Managing Service Quality: An International Journal 14 (6), 446-456, 2004 | 1629 | 2004 |
| Emotions in service satisfaction V Liljander, T Strandvik International Journal of service industry management 8 (2), 148-169, 1997 | 1244 | 1997 |
| The nature of customer relationships in services V Liljander, T Strandvik Advances in services marketing and management 4 (141), 67, 1995 | 1078 | 1995 |
| Exploring consumer evaluations of e‐services: a portal site ACR Van Riel, V Liljander, P Jurriens International journal of service industry management 12 (4), 359-377, 2001 | 1036 | 2001 |
| Technology readiness and the evaluation and adoption of self-service technologies V Liljander, F Gillberg, J Gummerus, A Van Riel Journal of Retailing and Consumer Services 13 (3), 177-191, 2006 | 747 | 2006 |
| Customer loyalty to content‐based Web sites: the case of an online health‐care service J Gummerus, V Liljander, M Pura, A Van Riel Journal of services Marketing 18 (3), 175-186, 2004 | 713 | 2004 |
| Does relationship marketing improve customer relationship satisfaction and loyalty? A Leverin, V Liljander International journal of bank marketing 24 (4), 232-251, 2006 | 631 | 2006 |
| The impact of storytelling on the consumer brand experience: The case of a firm-originated story A Lundqvist, V Liljander, J Gummerus, A Van Riel Journal of brand management 20, 283-297, 2013 | 520 | 2013 |
| Estimating zones of tolerance in perceived service quality and perceived service value V Liljander, T Strandvik International Journal of Service Industry Management 4 (2), 0-0, 1993 | 454 | 1993 |
| Modelling consumer responses to an apparel store brand: Store image as a risk reducer V Liljander, P Polsa, A Van Riel Journal of retailing and Consumer Services 16 (4), 281-290, 2009 | 433 | 2009 |
| Customer‐relationship levels–from spurious to true relationships V Liljander, I Roos Journal of services marketing 16 (7), 593-614, 2002 | 355 | 2002 |
| Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters V Liljander, J Mattsson Psychology & Marketing 19 (10), 837-860, 2002 | 209 | 2002 |
| Young consumers’ responses to suspected covert and overt blog marketing V Liljander, J Gummerus, M Söderlund Internet Research 25 (4), 610-632, 2015 | 187 | 2015 |
| The relation between service quality, satisfaction and intentions V Liljander, T Strandvik Managing service quality 1, 45-61, 1995 | 160 | 1995 |
| Modeling Perceived Service Quality Using Different Comparison Stndards V Liljander Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 7 …, 1994 | 153 | 1994 |
| Private bloggers' motivations to produce content–a gratifications theory perspective M Sepp, V Liljander, J Gummerus Journal of Marketing Management 27 (13-14), 1479-1503, 2011 | 140 | 2011 |
| Boost customer loyalty with online support: the case of mobile telecoms providers ACR Van Riel, J Lemmink, S Streukens, V Liljander International Journal of Internet Marketing and Advertising 1 (1), 4-23, 2004 | 133 | 2004 |
| Different comparison standards as determinants of service quality V Liljander, T Strandvik Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993 | 130 | 1993 |
| Customer satisfaction with e-services: the case of an online recruitment portal V Liljander, ACR van Riel, M Pura Electronic Services: Dienstleistungsmanagement Jahrbuch 2002, 407-432, 2002 | 129 | 2002 |
