| Operating without operations: how is technology changing the role of the firm? C Breidbach, S Choi, B Ellway, BW Keating, K Kormusheva, ... Journal of Service Management 29 (5), 809-833, 2018 | 92 | 2018 |
| The reciprocal intertwining of practice and experience in value creation BPW Ellway, AM Dean Marketing Theory 16 (3), 299-324, 2016 | 74 | 2016 |
| Making it P ersonal in a call centre: electronic peer surveillance BPW Ellway New Technology, Work and Employment 28 (1), 37-50, 2013 | 43 | 2013 |
| A doxa‐informed practice analysis: reflexivity and representations, technology and action BPW Ellway, G Walsham Information Systems Journal 25 (2), 133-160, 2015 | 41 | 2015 |
| The voice-to-technology (V2T) encounter and the call centre servicescape: Navigation, spatiality and movement B PW Ellway Journal of Service Management 25 (3), 349-368, 2014 | 29 | 2014 |
| Is the quantity-quality trade-off in call centres a false dichotomy? B Piers William Ellway Managing Service Quality 24 (3), 230-251, 2014 | 25 | 2014 |
| Design vs practice: How problematic call routing and rerouting restructures the call centre service system B Ellway International Journal of Operations & Production Management 36 (4), 408-428, 2016 | 15 | 2016 |
| Using practice theory to analyse value propositions and value facilitation in self-reliance training BPW Ellway International Journal of Services, Economics and Management 4 6 (2), 181-192, 2014 | 7 | 2014 |
| Habitus as a value lens to link customer engagement and value cocreation BPW Ellway, A Dean Journal of Service Theory and Practice 30 (1), 57-77, 2020 | 6 | 2020 |
| What’s wrong with IVR system service? A spatial theorisation of customer confusion and frustration BPW Ellway Journal of Service Theory and Practice 26 (4), 386-405, 2016 | 6 | 2016 |
| Call centres: work, service, & technologies BPW Ellway University of Cambridge, 2011 | 2 | 2011 |
| Technological Intelligent Agents [TIA]: A Stimulus for (e) Didactics? G Moshammer, PWB Ellway Third International Conference on eLearning for Knowledge-Based Society, 3-4, 2006 | 1 | 2006 |
