| A service failure framework of hotels in Taiwan: Adaptation of 7Ps marketing mix elements PT Loo, R Leung Journal of vacation marketing 24 (1), 79-100, 2018 | 79 | 2018 |
| Profiling service failure and customer online complaint motives in the case of single failure and double deviation PT Loo, HC Boo, C Khoo-Lattimore Journal of Hospitality Marketing & Management 22 (7), 728-751, 2013 | 62 | 2013 |
| Co-creating interactive dining experiences via interconnected and interoperable smart technology R Leung, PT Loo Asian Journal of Technology Innovation 30 (1), 45-67, 2022 | 44 | 2022 |
| Consumer behavior in hospitality and tourism SK Dixit, KH Lee, PT Loo Consumer Behaviour in Hospitality and Tourism, 1-9, 2021 | 43 | 2021 |
| Exploring airline Companies' engagement with their passengers through social network: An investigation from their Facebook pages PT Loo Tourism Management Perspectives 34, 100657, 2020 | 36 | 2020 |
| How should I respond to a complaining customer? A model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees PT Loo, C Khoo-Lattimore, HC Boo International Journal of Hospitality Management 95, 102882, 2021 | 14 | 2021 |
| Customer attribution in service failures and recovery. LPT Loo PohTheng, BHC Boo HueyChern Service failures and recovery in tourism and hospitality: A practical manual …, 2017 | 13 | 2017 |
| Transforming museums with technology and digital innovations: a scoping review of research literature A Tham, Y Liu, PT Loo Tourism Review, 2023 | 6 | 2023 |
| Impact of food advertising in social media among local university students in Malaysia AL Tan, PT Loo Australian Academy of Business and Social Sciences, 2014 | 6 | 2014 |
| Service employees and customer experience PT Loo The Routledge Handbook of Tourism Experience Management and Marketing, 99-108, 2020 | 1 | 2020 |
| The product-associated failures: international versus local hotels in Taiwan PT Loo International Journal of Tourism Sciences 16 (3), 106-112, 2016 | 1 | 2016 |
| “Boss, I am gonna to quit!!!” The resignation experiences of hotel employees in Vietnam TH Nguyen, PT Loo International Journal of Hospitality Management 119, 103726, 2024 | | 2024 |
| Customer complaint behaviour PT Loo The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism, 241-248, 2017 | | 2017 |
| The impacts of complaint-handling on restaurant service employees' personal self. LPT Loo PohTheng, C Khoo-Lattimore, BHC Boo HueyChern | | 2015 |
| Food and beverage management for the hospitality, tourism and event industries P Theng Loo Anatolia 23 (1), 135-136, 2012 | | 2012 |
| The Product-associated Failures: International versus Local Hotels in Taiwan PTB Loo | | |
| THE POTENTIAL OF COBRANDED PRODUCT EXPANSION IN MALAYSIA: PRODUCT QUALITY, PERCEIVED FIT AND CONSUMER ATTITUDE BH Chern, LP Theng, S Jaya AFBE 2008 CONFERENCE PAPERS, 139, 0 | | |
