| Examining the impact of luxury brand's social media marketing on customer engagement: Using big data analytics and natural language processing X Liu, H Shin, AC Burns Journal of Business Research 125, 815-826, 2021 | 520 | 2021 |
| The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions R Casidy, H Shin Journal of Retailing and Consumer Services 27, 103-112, 2015 | 192 | 2015 |
| The influence of supply chain management competency on customer satisfaction and shareholder value A Ellinger, H Shin, WM Northington, FG Adams, D Hofman, K O'Marah Supply Chain Management: An International Journal 17 (3), 249-262, 2012 | 170 | 2012 |
| Fear during natural disaster: Its impact on perceptions of shopping convenience and shopping behavior LRL Larson, H Shin Services Marketing Quarterly 39 (4), 293-309, 2018 | 120 | 2018 |
| The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand H Shin, JK Eastman, D Mothersbaugh Journal of Retailing and Consumer Services 38, 59-70, 2017 | 113 | 2017 |
| An assessment of the association between renewable energy utilization and firm financial performance H Shin, AE Ellinger, HH Nolan, TD DeCoster, F Lane Journal of Business Ethics 151, 1121-1138, 2018 | 62 | 2018 |
| The picture of luxury: A comprehensive examination of college student consumers' relationship with luxury brands JK Eastman, H Shin, K Ruhland Psychology & Marketing 37 (1), 56-73, 2020 | 61 | 2020 |
| Employing proactive interaction for service failure prevention to improve customer service experiences H Shin, AE Ellinger, DL Mothersbaugh, KE Reynolds Journal of Service Theory and Practice 27 (1), 164-186, 2017 | 60 | 2017 |
| Brand trust and avoidance following brand crisis: A quasi-experiment on the effect of franchisor statements H Shin, R Casidy, A Yoon, SH Yoon Journal of Brand Management 23, 1-23, 2016 | 60 | 2016 |
| Is it love or just like? Generation Z’s brand relationship with luxury H Shin, J Eastman, Y Li Journal of Product & Brand Management 31 (3), 394-414, 2022 | 52 | 2022 |
| Service recovery, justice perception, and forgiveness: The “other customers” perspectives H Shin, R Casidy, AS Mattila Services Marketing Quarterly 39 (1), 1-21, 2018 | 51 | 2018 |
| The bright and dark sides of humorous response to online customer complaint H Shin, LRL Larson European Journal of Marketing 54 (8), 2013-2047, 2020 | 49 | 2020 |
| Exploring the elements of consumer nostalgia in retailing: Evidence from a content analysis of retailer collages H Shin, J Parker Journal of Retailing and Consumer services 35, 1-11, 2017 | 43 | 2017 |
| The influence of chatbot humour on consumer evaluations of services H Shin, I Bunosso, LR Levine International Journal of Consumer Studies 47 (2), 545-562, 2023 | 42 | 2023 |
| Luxury experience and consumer behavior: A literature review DG Gupta, H Shin, V Jain Marketing Intelligence & Planning 41 (2), 199-213, 2023 | 27 | 2023 |
| CEO’s childhood experience of natural disaster and CSR activities D Choi, H Shin, K Kim Journal of Business Ethics 188, 281–306, 2023 | 24 | 2023 |
| The effect of implicit service guarantees on business performance H Shin, A E. Ellinger Journal of Services Marketing 27 (6), 431-442, 2013 | 24 | 2013 |
| The efficacy of customer’s voluntary use of self-service technology (SST): A dual-study approach H Shin, B Dai Journal of Strategic Marketing 30 (8), 723-745, 2022 | 21 | 2022 |
| Corporate social and environmental irresponsibilities in supply chains, contamination, and damage of intangible resources: A behavioural approach MF Nunes, CL Park, H Shin International Journal of Production Economics 241, 108275, 2021 | 19 | 2021 |
| Should a luxury brand's chatbot use emoticons? Impact on brand status Y Li, H Shin Journal of Consumer Behaviour 22 (3), 569-581, 2023 | 17 | 2023 |
Lindsay R. Levine / LarsonAssociate Professor of Marketing, Georgia Southern University在 georgiasouthern.edu 的电子邮件经过验证
