| People, Peace, Prosperity, and the Planet: A Journey toward Sustainable Development in Consumer Research M Mende, A Borah, ML Scott, LE Bolton, L Lee Journal of Consumer Research 51 (1), 91-103, 2024 | 3 | 2024 |
| Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services I Shanks, ML Scott, M Mende, J van Doorn, D Grewal Journal of the Academy of Marketing Science, 1-27, 2024 | 2 | 2024 |
| Personalized communication as a platform for service inclusion? Initial insights into interpersonal and AI-based personalization for stigmatized consumers M Mende, ML Scott, VO Ubal, CMK Hassler, CM Harmeling, RW Palmatier Journal of Service Research 27 (1), 28-48, 2024 | 8 | 2024 |
| The Prosocial Ambassador Effect: Adopting an Ambassador Role Increases Sustainable Behavior CMK Hassler, M Mende, ML Scott, LE Bolton Journal of Marketing, 2024 | | 2024 |
| Revealing and Mitigating Racial Bias and Discrimination in Financial Services ML Scott, SA Bone, GL Christensen, A Lederer, M Mende, ... Journal of Marketing Research, 2024 | 4 | 2024 |
| Fighting Infodemics: Labels as Antidotes to Mis-and Disinformation?! M Mende, VO Ubal, M Cozac, B Vallen, C Berry Journal of Public Policy & Marketing 43 (1), 31-52, 2024 | 4 | 2024 |
| Friend or foe? Can anthropomorphizing self-tracking devices backfire on marketers and consumers? LP Fronczek, M Mende, ML Scott, GY Nenkov, A Gustafsson Journal of the Academy of Marketing Science 51 (5), 1075-1097, 2023 | 8 | 2023 |
| The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences SM Noble, M Mende Journal of the Academy of Marketing Science 51 (4), 747-756, 2023 | 13 | 2023 |
| From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing M Mende, SM Noble, T Sugar Journal of the Academy of Marketing Science 51 (4), 757-766, 2023 | 4 | 2023 |
| Consumer preferences for fuel snacks at the intersection of caregiving stress and gender M Cozac, M Mende, ML Scott Journal of Business Research 159, 113716, 2023 | | 2023 |
| Exploring Consumer Responses to COVID-19: Meaning Making, Cohort Effects, and Consumer Rebound M Mende, D Grewal, A Guha, K Ailawadi, A Roggeveen, ML Scott, ... Journal of the Association for Consumer Research 8 (2), 220-234, 2023 | 3 | 2023 |
| You want to sell this to me twice!? How perceptions of betrayal may undermine internal product upgrades J Garbas, S Schubach, M Mende, ML Scott, JH Schumann Journal of the Academy of Marketing Science 51 (2), 286-309, 2023 | 6 | 2023 |
| Friend or Foe? Can Anthropomorphizing Self-Tracking Devices Backfire on Marketers and Consumers? L Petersen, M Mende, M Scott, G Nenkov, A Gustafsson Journal of the Academy of Marketing Science 51 (5), 1075-1097, 2023 | | 2023 |
| The Future of Artificial Intelligence and Robotics in the Retail and Service Sector S Noble, M Mende Journal of the Academy of Marketing Science 51, 747-756, 2023 | | 2023 |
| Language matters: humanizing service robots through the use of language during the COVID-19 pandemic S Kumar, EG Miller, M Mende, ML Scott Marketing Letters 33 (4), 607-623, 2022 | 9 | 2022 |
| Impact for good: a journey toward impact through marketing scholarship ML Scott, M Mende European Journal of Marketing 56 (9), 2573-2585, 2022 | 3 | 2022 |
| From self‐quantification to self‐objectification? Framework and research agenda on consequences for well‐being L Peterson Fronczek, M Mende, ML Scott Journal of Consumer Affairs 56 (3), 1356-1374, 2022 | 4 | 2022 |
| The Fifth Industrial Revolution: How harmonious human–machine collaboration is triggering a retail and service [r] evolution SM Noble, M Mende, D Grewal, A Parasuraman Journal of Retailing 98 (2), 199-208, 2022 | 123 | 2022 |
| Consumers on the job: contextualization crafting in expert services CN Azzari, L Anderson, M Mende, JG Jefferies, H Downey, AL Ostrom, ... Journal of Service Research 24 (4), 520-541, 2021 | 20 | 2021 |
| We’ve Got News for You: Marketing in News Organizations Contributes to Infodemics…but Marketing Can Also Help! M Mende, B Vallen, C Berry Journal of Public Policy & Marketing 40 (3), 326-330, 2021 | 8 | 2021 |
