| " You Look So Attractive!”: The Role of Interpersonal Attraction in Driving Customer Citizenship Behavior in Service Coproduction Process KW Chan, P Sharma Frontiers in Service Conference, 2019 | | 2019 |
| & Lam KW Chan, CK Yim Is Customer Participation in Value Creation a Double-Edged Sword, 48-64, 2006 | 5 | 2006 |
| An investigation of nonbeneficiary reactions to discretionary preferential treatments KW Chan, CK Yim, T Gong Journal of Service Research 22 (4), 371-387, 2019 | 21 | 2019 |
| Assessing celebrity endorsement effects in China: A consumer-celebrity relational approach K Hung, KW Chan, HT Caleb Journal of advertising research 51 (4), 608-623, 2011 | 287 | 2011 |
| Being Alone or Together: How Frontline Anthropomorphized Robots Affect Solo (vs. Joint) Service Consumption DT Khoa, KW Chan Journal of Service Research, 10946705231218405, 2023 | | 2023 |
| Can I do it? Can you do it? Roles of self-efficacy and other-efficacy of customers and employees in service participation BCK Yim, KW Chan, SSK Lam INFORMS Marketing Science Conference, 2011 | | 2011 |
| Chi Kin (Bennett) Yim, and Simon SK Lam (2010)," KW Chan Is customer, 0 | 5 | |
| Chi Kin (Bennett) Yim, and Simon SK Lam (2010),“Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures,” KW Chan Journal of marketing 74 (3), 48-64, 2010 | 120 | 2010 |
| Chi Kin Yim, and Simon SK Lam (2010)," KW Chan Is Customer Participation in, 0 | 2 | |
| Customer centricity and customer co-creation in services: the double-edged effects CKB Yim, KW Chan, HT Caleb, FF Leung Handbook on customer centricity, 236-274, 2019 | 9 | 2019 |
| Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies KW Chan, T Gong, P Sharma, C Chu Journal of Business Research 150, 297-310, 2022 | 13 | 2022 |
| Detrimental effects of anthropomorphism on the perceived physical safety of artificial agents in dangerous situations XS Li, S Kim, KW Chan, AL McGill International Journal of Research in Marketing 40 (4), 841-864, 2023 | 1 | 2023 |
| Do customers and employees enjoy service participation? Synergistic effects of self-and other-efficacy CK Yim, KW Chan, SSK Lam Journal of marketing 76 (6), 121-140, 2012 | 473 | 2012 |
| Do employee citizenship behaviors lead to customer citizenship behaviors? The roles of dual identification and service climate KW Chan, T Gong, R Zhang, M Zhou Journal of Service Research 20 (3), 259-274, 2017 | 100 | 2017 |
| Engaging employees in value cocreation: Interplay among firm, employee, and supervisor M Amin, KW Chan, A Shamim, ZB Ghazali, FW Lai The Service Industries Journal 44 (7-8), 592-619, 2024 | 6 | 2024 |
| EXAMINING THE ROLES OF CUSTOMER-STAFF PROXIMITY IN SERVICE RECOVERY EVALUATIONS: EMOTION COPING AND EXPECTATIONS/PERCEPTIONS MODERATING KW Chan, CKB Yim, KT David Enhancing Knowledge Development in Marketing, 70, 2007 | | 2007 |
| Fostering customer ideation in crowdsourcing community: The role of peer-to-peer and peer-to-firm interactions KW Chan, SY Li, JJ Zhu Journal of Interactive Marketing 31 (1), 42-62, 2015 | 103 | 2015 |
| Good to be novel? Understanding how idea feasibility affects idea adoption decision making in crowdsourcing KW Chan, SY Li, JJ Zhu Journal of Interactive Marketing 43 (1), 52-68, 2018 | 34 | 2018 |
| How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism KW Chan, EW Wan Journal of Marketing 76 (1), 119-137, 2012 | 234 | 2012 |
| How customers react to service unfairness? Moderating roles of interpersonal similarities on experience of envy and benign envy KW Chan, BCK Yim 2013 Frontiers in Service Conference Proceedings, 2013 | | 2013 |
