| Shopping under the influence of curiosity: How retailers use mystery to drive purchase motivation KM Hill, PW Fombelle, NJ Sirianni Journal of Business Research 69 (3), 1028-1034, 2016 | 174 | 2016 |
| The effectiveness of training to improve person perception accuracy: A meta-analysis D Blanch-Hartigan, SA Andrzejewski, KM Hill Basic and Applied Social Psychology 34 (6), 483-498, 2012 | 123 | 2012 |
| Insights from in-store marketing experiments J Nordfält, D Grewal, AL Roggeveen, KM Hill Shopper marketing and the role of in-store marketing 11, 127-146, 2014 | 52 | 2014 |
| Who should apologize when an employee transgresses? Source effects on apology effectiveness KM Hill, DP Boyd Journal of Business Ethics 130, 163-170, 2015 | 40 | 2015 |
| Complaint de-escalation strategies on social media D Herhausen, L Grewal, KH Cummings, AL Roggeveen, ... Journal of Marketing 87 (2), 210-231, 2023 | 37 | 2023 |
| Tailoring service recovery messages to consumers’ affective states K Hill Cummings, JA Yule European Journal of Marketing 54 (7), 1675-1702, 2020 | 25 | 2020 |
| Development and evaluation of a patient-centred measurement tool for surgeons' non-technical skills J Yule, K Hill, S Yule Journal of British Surgery 105 (7), 876-884, 2018 | 14 | 2018 |
| Physician gender and apologies in clinical interactions KM Hill, D Blanch-Hartigan Patient Education and Counseling 101 (5), 836-842, 2018 | 14 | 2018 |
| 12 Training people to be interpersonally accurate D Blanch-Hartigan, SA Andrzejewski, KM Hill The social psychology of perceiving others accurately, 253, 2016 | 13 | 2016 |
| How women's sexual orientation guides accuracy of interpersonal judgements of other women MA Ruben, KM Hill, JA Hall Cognition and Emotion 28 (8), 1512-1521, 2014 | 13 | 2014 |
| Conservative consumer disinterest in plant-based meat: A problem of message incongruence JA Yule, KH Cummings Appetite 187, 106574, 2023 | 11 | 2023 |
| The components of a successful CEO apology KM Hill, DP Boyd Journal of Business Case Studies (Online) 9 (2), 89, 2013 | 10 | 2013 |
| When are apologies effective? an investigation of the components that increase an apology's efficacy KM Hill Northeastern University, 2013 | 10 | 2013 |
| The differential treatment of women during service recovery: How perceived social power affects consumers’ postfailure compensation KH Cummings, AE Seitchik Business Horizons 63 (5), 647-658, 2020 | 8 | 2020 |
| Training and improving accuracy of personality trait judgments D Blanch-Hartigan, KH Cummings The Oxford handbook of accurate personality judgment. Oxford University …, 2021 | 4 | 2021 |
| The academic-industry divide in health communication: A call for increased partnership D Blanch-Hartigan, J Yule, KH Cummings, V Smith, MS Mast Patient education and counseling 102 (12), 2330-2334, 2019 | 3 | 2019 |
| The Impact of Service Recovery Strategies on Consumer Responses: A Conceptual Model and Meta-Analysis K Hill, A Roggeveen, D Grewal ACR North American Advances, 2015 | 3 | 2015 |
| ICA: Changing the supermarket business, one screen at a time K Hill, AL Roggeveen, D Grewal, J Nordfält Case Study, Babson College, 2014 | 3 | 2014 |
| Countering Virtual Brand Sabotage: The Power of Informative Responses KH Cummings, D Herhausen, AL Roggeveen, D Grewal Journal of Service Research, 2024 | | 2024 |
| Data donation in the Intelligent Operating Room: An exploratory study of patient perspectives J Yule, K Hill SERVSIG: 12th SERVSIG Conference, 2022 | | 2022 |
