| Relationships between Malaysian food image, tourist satisfaction and behavioural intention LQ Ling, MSA Karim, M Othman, NM Adzahan, S Ramachandran World Applied Sciences Journal 10 (10), 164-171, 2010 | 135 | 2010 |
| Servicescape failure and recovery strategy in the food service industry: The effect on customer repatronization BL Chua, M Othman, HC Boo, MS Abkarim, S Ramachandran Journal of Quality Assurance in Hospitality & Tourism 11 (3), 179-198, 2010 | 57 | 2010 |
| A model of Malaysian food image components: Towards building a sustainable tourism product QL Leong, M Othman, NM Adzahan, AS Karim, M Shahrim PERTANIKA Journal of Social Sciences & Humanities 20 (2), 299-315, 2012 | 33 | 2012 |
| Development of service quality dimensions in Malaysia–the case of a multicultural society TL Hui, BH Chern, M Othman AFBE 2008 Conference Papers, 122, 2008 | 25 | 2008 |
| Total factor productivity efficiency changes in a Malaysian hotel chain M Othman, LY Foo, MSA Karim, YA Aziz International Journal of Revenue Management 4 (3-4), 327-343, 2010 | 17 | 2010 |
| Customers’ satisfaction towards institutional foodservices: An insight into universities in the Klang Valley, Malaysia M Othman, N Salehuddin, MSA Karim, H Ghazali Customers’ Satisfaction towards Institutional Foodservices: An Insight into …, 2012 | 15 | 2012 |
| Why the need to triangulate in the study of tourism’s economic impact C Yee-Lee, L Eng-Heng, S Ramachandran, MR Yacob, M Othman World Applied Sciences Journal 12, 50-55, 2011 | 4 | 2011 |
| Influential factors effectingfast food consumers’ intention to use menu labels in fast food restaurants: A conceptual framework S Delvarani, M Othman, H Ghazali Current Issues in Hospitality and Tourism: Research and Innovations 111, 2012 | 3 | 2012 |
| Impact of service guarantee on empowerment, employee responsiveness in service recovery and service quality in the Malaysian upscale hotels AM Shahril, YA Aziz, M Othman, J Bojei CURRENT ISSUES IN HOSPITALITY AND TOURISM RESEARCH AND INNOVATIONS, 69, 2012 | 1 | 2012 |
| USING CRITICAL INCIDENT TECHNIQUE TO IDENTIFY THE EFFECT OF SERVICESCAPE FAILURE AND THE EFFECTIVENESS OF RECOVERY STRATEGY ON DINING EXPERIENCE CB Lia, BH Chern, MS AbKarim, M Othman, S Ramachandran Asian Forum on Business Education, Kuala Lumpur, 2008 | 1 | 2008 |
| The impact of organizational culture on internal service quality: a case study of three hotels in Malaysia M Othman | 1 | 2006 |
