| Service loyalty: An integrative model and examination across service contexts X Han, RJ Kwortnik Jr, C Wang Journal of Service Research 11 (1), 22-42, 2008 | 508 | 2008 |
| The role of positive emotions in experiential decisions RJ Kwortnik Jr, WT Ross Jr International Journal of Research in Marketing 24 (4), 324-335, 2007 | 393 | 2007 |
| Shipscape influence on the leisure cruise experience RJ Kwortnik International Journal of Culture, Tourism and Hospitality Research 2 (4 …, 2008 | 279 | 2008 |
| Clarifying “fuzzy” hospitality-management problems with depth interviews and qualitative analysis RJ Kwortnik Jr Cornell Hotel and Restaurant Administration Quarterly 44 (2), 117-129, 2003 | 194 | 2003 |
| Unifying service marketing and operations with service experience management RJ Kwortnik Jr, GM Thompson Journal of service research 11 (4), 389-406, 2009 | 119 | 2009 |
| Carnival cruise lines: burnishing the brand RJ Kwortnik Jr Cornell hotel and restaurant administration quarterly 47 (3), 286-300, 2006 | 112 | 2006 |
| The influence of guest perceptions of service fairness on lodging loyalty in China RJ Kwortnik Jr, X Han Cornell Hospitality Quarterly 52 (3), 321-332, 2011 | 108 | 2011 |
| Buyer monitoring: A means to insure personalized service RJ Kwortnik Jr, WM Lynn, WT Ross Jr Journal of Marketing Research 46 (5), 573-583, 2009 | 90 | 2009 |
| Voluntary tipping and the selective attraction and retention of service workers in the USA: an application of the ASA model M Lynn, RJ Kwortnik Jr, MC Sturman The International Journal of Human Resource Management 22 (9), 1887-1901, 2011 | 68 | 2011 |
| Connecting with the culture: A case study in sustainable tourism E Hawkes, RJ Kwortnik Jr Cornell Hotel and Restaurant Administration Quarterly 47 (4), 369-381, 2006 | 65 | 2006 |
| Surprise, anticipation, and sequence effects in the design of experiential services MJ Dixon, L Victorino, RJ Kwortnik, R Verma Production and Operations Management 26 (5), 945-960, 2017 | 63 | 2017 |
| The effects of tipping policies on customer satisfaction: A test from the cruise industry M Lynn, RJ Kwortnik International Journal of Hospitality Management 51, 15-18, 2015 | 46 | 2015 |
| The mobile revolution is here: are you ready? H Linton, RJ Kwortnik Jr | 45 | 2015 |
| Categorizing cruise lines by passenger perceived experience Y Li, R Kwortnik Journal of Travel Research 56 (7), 941-956, 2017 | 44 | 2017 |
| Exploring behavioral differences between new and repeat cruisers to a cruise brand X Sun, R Kwortnik, DK Gauri International Journal of Hospitality Management 71, 132-140, 2018 | 42 | 2018 |
| Pooling restaurant reservations to increase service efficiency GM Thompson, RJ Kwortnik Jr Journal of Service Research 10 (4), 335-346, 2008 | 42 | 2008 |
| McHealthy: how marketing incentives influence healthy food choices EK Chan, R Kwortnik, B Wansink Cornell Hospitality Quarterly 58 (1), 6-22, 2017 | 36 | 2017 |
| Usage-based versus measure-based unit pricing: is there a better index of value? RJ Kwortnik Jr, EH Creyer, WT Ross Jr Journal of Consumer Policy 29 (1), 37-66, 2006 | 31 | 2006 |
| Safeguarding hospitality service when the unexpected happens: Lessons learned from the blackout of'03 RJ Kwortnik Cornell Hotel and Restaurant Administration Quarterly 46 (1), 13-39, 2005 | 31 | 2005 |
| Mobile usage in travel: bridging the supplier-user gap H Linton, RJ Kwortnik International Journal of Contemporary Hospitality Management 31 (2), 771-789, 2019 | 28 | 2019 |
