| Value in services–a service dominant logic perspective E Kuzgun, G Asugman Procedia-Social and Behavioral Sciences 207, 242-251, 2015 | 73 | 2015 |
| May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness E Arikan, N Altinigne, E Kuzgun, M Okan Journal of Retailing and Consumer Services 70, 103175, 2023 | 25 | 2023 |
| Brand Loyalty’s Impact on Customer Engagement in Virtual Brand Communities–by the case of Turkish Market E Kuzgun Cand. Merc. International Marketing and Management, 2012 | 21* | 2012 |
| Perceptions of local people regarding Istanbul as a European capital of culture E Kuzgun, T Göksel, D Özalp, B Somer, MD Alvarez PASOS. Revista de Turismo y Patrimonio Cultural 8 (3), 27-37, 2010 | 14 | 2010 |
| Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation E Kuzgun, N Altinigne, E Arıkan Journal of vacation marketing 28 (4), 510-523, 2022 | 3 | 2022 |
| Evaluating Match of Firm and Customer Resources to Maximize Value E Kuzgun, G Asugman Promoting Value Creation Through Organizational Effectiveness and …, 2024 | | 2024 |
| Conservation of Resources Theory Interpretation of Co-Destructed After-sales Service Encounters E Kuzgun, G Asugman, MD Alvarez Services Marketing Quarterly 44 (4), 251-276, 2023 | | 2023 |
| Social Media Customer Care: Research Synthesis and Future Directions S Hazée, A De Keyser, D Varga, Y Van Vaerenbergh, E Kuzgun 12th AMA SERVSIG International Service Conference, 2022 | | 2022 |
| It Is not You; It Is Me: The Moderating Effect of Consumers’ Regulatory Focus Orientations in Co-created Service Encounters E Kuzgun, N Altinigne, E Arıkan Proceedings of the European Marketing Academy: EMAC 2021 Annual Conference, 2021 | | 2021 |
| Social media customer care: Research synthesis and new directions S Hazée, A De Keyser, D Varga, E Kuzgun, Y Van Vaerenbergh Interactive Marketing Research Conference, 2021 | | 2021 |
| Resource Match Model of Value: Evaluating Firm’s Value Co-creation Capability Based on Firm and Customer Resource Utilization Match E Kuzgun IRSSM-9 Symposium Proceedings: International Research Symposium in Service …, 2018 | | 2018 |
