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Edwin Torres
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引用次数
引用次数
年份
From satisfaction to delight: a model for the hotel industry
EN Torres, S Kline
International Journal of contemporary hospitality management 18 (4), 290-301, 2006
4162006
From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
EN Torres, S Kline
International Journal of Contemporary Hospitality Management 25 (5), 642-659, 2013
3682013
Engaging customers in value co-creation or co-destruction online
T Zhang, C Lu, E Torres, PJ Chen
Journal of Services Marketing 32 (1), 57-69, 2018
3002018
Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective
EN Torres, X Fu, X Lehto
International Journal of Hospitality Management 36, 255-262, 2014
2632014
Customer and employee incivility and its causal effects in the hospitality industry
EN Torres, M van Niekerk, M Orlowski
Journal of Hospitality Marketing & Management 26 (1), 48-66, 2017
2032017
Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry
EN Torres, D Singh, A Robertson-Ring
International Journal of Hospitality Management 50, 77-83, 2015
1982015
Deconstructing service quality and customer satisfaction: Challenges and directions for future research
EN Torres
Journal of Hospitality Marketing & Management 23 (6), 652-677, 2014
1552014
Risk-tourism, risk-taking and subjective well-being: A review and synthesis
MR Holm, P Lugosi, RR Croes, EN Torres
Tourism Management 63, 115-122, 2017
1222017
A review of high performance work practices (HPWPs) literature and recommendations for future research in the hospitality industry
K Murphy, E Torres, W Ingram, J Hutchinson
International Journal of Contemporary Hospitality Management 30 (1), 365-388, 2018
1052018
Improving consumer commitment through the integration of self-service technologies: a transcendent consumer experience perspective
W Wei, E Torres, N Hua
International Journal of Hospitality Management 59, 105-115, 2016
992016
Guest interactions and the formation of memorable experiences: An ethnography
EN Torres
International Journal of Contemporary Hospitality Management 28 (10), 2132-2155, 2016
902016
The power of self-service technologies in creating transcendent service experiences: The paradox of extrinsic attributes
W Wei, EN Torres, N Hua
International Journal of Contemporary Hospitality Management 29 (6), 1599-1618, 2017
892017
Asynchronous video interviews in the hospitality industry: Considerations for virtual employee selection
EN Torres, C Mejia
International Journal of Hospitality Management 61, 4-13, 2017
882017
Stars, diamonds, and other shiny things: The use of expert and consumer feedback in the hotel industry
EN Torres, H Adler, C Behnke
Journal of Hospitality and Tourism Management 21, 34-43, 2014
802014
The evolution of the customer delight construct: Prior research, current measurement, and directions for future research
EN Torres, G Ronzoni
International Journal of Contemporary Hospitality Management 30 (1), 57-75, 2018
772018
Constructing a smart destination framework: A destination marketing organization perspective
E Sorokina, Y Wang, A Fyall, P Lugosi, E Torres, T Jung
Journal of Destination Marketing & Management 23, 100688, 2022
672022
Value co-creation and technological progression: a critical review
T Zhang, C Lu, E Torres, C Cobanoglu
European Business Review 32 (4), 687-707, 2020
562020
Customer emotions minute by minute: How guests experience different emotions within the same service environment
EN Torres, W Wei, N Hua, PJ Chen
International Journal of Hospitality Management 77, 128-138, 2019
562019
Consumer-led experience customization: A socio-spatial approach
EN Torres, P Lugosi, M Orlowski, G Ronzoni
Journal of Service Management 29 (2), 206-229, 2018
532018
Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects
EN Torres, T Zhang, G Ronzoni
International Journal of Hospitality Management 87, 102380, 2020
512020
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