Case research in operations management C Voss Researching operations management, 176-209, 2010 | 6688 | 2010 |
A review of techniques for treating missing data in OM survey research N Tsikriktsis Journal of operations management 24 (1), 53-62, 2005 | 505 | 2005 |
A technology readiness-based taxonomy of customers: A replication and extension N Tsikriktsis Journal of service research 7 (1), 42-52, 2004 | 367 | 2004 |
Organizational learning curves for customer dissatisfaction: Heterogeneity across airlines MA Lapré, N Tsikriktsis Management science 52 (3), 352-366, 2006 | 317 | 2006 |
Does culture influence web site quality expectations? An empirical study N Tsikriktsis Journal of service research 5 (2), 101-112, 2002 | 281 | 2002 |
The effect of operational performance and focus on profitability: A longitudinal study of the US airline industry N Tsikriktsis Manufacturing & Service Operations Management 9 (4), 506-517, 2007 | 175 | 2007 |
Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges C Voss, N Tsikriktsis, B Funk, D Yarrow, J Owen Journal of operations Management 23 (2), 179-195, 2005 | 133 | 2005 |
Adoption of e‐processes by service firms: An empirical study of antecedents N Tsikriktsis, G Lanzolla, M Frohlich Production and Operations Management 13 (3), 216-229, 2004 | 121 | 2004 |
The impact of process variation on customer dissatisfaction: Evidence from the US domestic airline industry N Tsikriktsis, J Heineke Decision Sciences 35 (1), 129-141, 2004 | 96 | 2004 |
Service quality and customer satisfaction in electronic retailing: An empirical study N Tsikriktsis American International Journal of Humanities and Social Science 5 (3), 23-33, 2019 | 1 | 2019 |
Service quality: Profitability, learning and variation reduction. Three longitudinal investigations in the United States domestic airline industry N Tsikriktsis Boston University, 2000 | 1 | 2000 |
An empirical testing of the Service Profit Chain N Tsikriktsis International Journal of Innovative Research and Knowledge 4 (6), 115-127, 2019 | | 2019 |
E-BUSINESS AND OPERATIONS (3/2006) AK Chakravarty, A Dutta, A McAfee, G Parker, R Steinberg, MA Lapré, ... PRoDuctioN AND OpERAtioNs MANAGEMENt 17 (5), 2008 | | 2008 |