| “Last-place aversion”: Evidence and redistributive implications I Kuziemko, RW Buell, T Reich, MI Norton The Quarterly Journal of Economics 129 (1), 105-149, 2014 | 400 | 2014 |
| The labor illusion: How operational transparency increases perceived value RW Buell, MI Norton Management Science 57 (9), 1564-1579, 2011 | 250 | 2011 |
| Creating reciprocal value through operational transparency RW Buell, T Kim, CJ Tsay Management Science 63 (6), 1673-1695, 2017 | 243 | 2017 |
| Are self‐service customers satisfied or stuck? RW Buell, D Campbell, FX Frei Production and Operations Management 19 (6), 679-697, 2010 | 139 | 2010 |
| Surfacing the submerged state: Operational transparency increases trust in and engagement with government RW Buell, E Porter, MI Norton Manufacturing & Service Operations Management 23 (4), 781-802, 2021 | 127* | 2021 |
| Lifting the veil: The benefits of cost transparency B Mohan, RW Buell, LK John Marketing Science 39 (6), 1105-1121, 2020 | 116 | 2020 |
| Service operations: what’s next? JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 55-97, 2018 | 113 | 2018 |
| How transparency into internal and external responsibility initiatives influences consumer choice RW Buell, B Kalkanci Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2019 | 107* | 2019 |
| How do customers respond to increased service quality competition? RW Buell, D Campbell, FX Frei Manufacturing & Service Operations Management 18 (4), 585-607, 2016 | 93* | 2016 |
| Mitigating malicious envy: Why successful individuals should reveal their failures. AW Brooks, K Huang, N Abi-Esber, RW Buell, L Huang, B Hall Journal of Experimental Psychology: General 148 (4), 667, 2019 | 89* | 2019 |
| Service operations: what have we learned? L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 39-54, 2018 | 50 | 2018 |
| Operational transparency: Make your processes visible to customers and your customers visible to employees RW Buell Harvard Business Review 97 (4), 102-113, 2019 | 42 | 2019 |
| Last-place aversion in queues RW Buell Management Science 67 (3), 1430-1452, 2021 | 39 | 2021 |
| Experimental evidence of pooling outcomes under information asymmetry W Schmidt, RW Buell Management Science 63 (5), 1586-1605, 2017 | 33* | 2017 |
| The customer may not always be right: Customer compatibility and service performance RW Buell, D Campbell, FX Frei Management Science 67 (3), 1468-1488, 2021 | 26 | 2021 |
| Mitigating the negative effects of customer anxiety through access to human contact MA Shell, RW Buell Harvard Business School, 2019 | 24 | 2019 |
| Improving customer compatibility with operational transparency RW Buell, MS Choi Harvard Business School, 2019 | 13 | 2019 |
| The parts of customer service that should never be automated RW Buell Harvard Business Review 2018, 2018 | 13 | 2018 |
| Why anxious customers prefer human customer service MA Shell, RW Buell Harvard Business Review, 2019 | 12 | 2019 |
| Cooks make tastier food when they can see their customers RW Buell, T Kim, CJ Tsay | 11 | 2014 |
Dennis CampbellHarvard University在 hbs.edu 的电子邮件经过验证
