| Tourism destination marketing alliances A Palmer, D Bejou Annals of tourism research 22 (3), 616-629, 1995 | 658 | 1995 |
| Determinants of relationship quality: an artificial neural network analysis D Bejou, B Wray, TN Ingram Journal of business research 36 (2), 137-143, 1996 | 536 | 1996 |
| Service failure and loyalty: an exploratory empirical study of airline customers D Bejou, A Palmer Journal of services marketing 12 (1), 7-22, 1998 | 511 | 1998 |
| Using neural network analysis to evaluate buyer‐seller relationships B Wray, A Palmer, D Bejou European journal of Marketing 28 (10), 32-48, 1994 | 501 | 1994 |
| Trust, ethics and relationship satisfaction D Bejou, CT Ennew, A Palmer International Journal of Bank Marketing 16 (4), 170-175, 1998 | 485 | 1998 |
| Buyer‐seller relationships: a conceptual model and empirical investigation A Palmer, D Bejou Journal of marketing Management 10 (6), 495-512, 1994 | 354 | 1994 |
| Relationship marketing: Evolution, present state, and future D Bejou Psychology & Marketing (1986-1998) 14 (18), 727, 1997 | 203 | 1997 |
| A critical incident approach to examining the effects of service failures on customer relationships: the case of Swedish and US airlines D Bejou, BO Edvardsson, JP Rakowski Journal of Travel research 35 (1), 35-40, 1996 | 162 | 1996 |
| Issues and perspectives in global customer relationship management B Ramaseshan, D Bejou, SC Jain, C Mason, J Pancras Journal of service research 9 (2), 195-207, 2006 | 143 | 2006 |
| Treating students like customers D Bejou BizEd 4 (3), 44-47, 2005 | 135 | 2005 |
| The effects of gender on the development of relationships betweenclients and financial advisers A Palmer, D Bejou International Journal of Bank Marketing 13 (3), 18-27, 1995 | 122 | 1995 |
| The future of relationship marketing A Palmer, D Bejou The Future of Relationship Marketing, 1-10, 2013 | 47 | 2013 |
| Examining black consumer motives for coupon usage PK Tat, D Bejou Journal of Advertising Research 34 (2), 29-36, 1994 | 44 | 1994 |
| Retrospective: service failure and loyalty: an exploratory empirical study of airline customers A Palmer, D Bejou Journal of Services Marketing 30 (5), 480-484, 2016 | 38 | 2016 |
| Shared governance and punctuated equilibrium in higher education: The case for student recruitment, retention, and graduation D Bejou, A Bejou Journal of Relationship Marketing 11 (4), 248-258, 2012 | 38 | 2012 |
| Internal relationship management: Linking human resources to marketing performance MD Hartline, D Bejou Routledge, 2012 | 37 | 2012 |
| Approaches to the measurement and management of customer value TL Keiningham, L Aksoy, D Bejou Customer Lifetime Value, 37-54, 2013 | 36 | 2013 |
| Customer relationship management in electronic markets GR Iyer, D Bejou Routledge, 2014 | 34 | 2014 |
| Customer lifetime value: Reshaping the way we manage to maximize profits D Bejou, TL Keningham, L Aksoy Routledge, 2013 | 32 | 2013 |
| Shared governance: The key to higher education equilibrium D Bejou, A Bejou Journal of Relationship Marketing 15 (1-2), 54-61, 2016 | 31 | 2016 |
