| A brand loyalty model involving cognitive, affective, and conative brand loyalty and customer satisfaction KJ Back, SC Parks Journal of hospitality & tourism research 27 (4), 419-435, 2003 | 716 | 2003 |
| Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers H Han, KJ Back, B Barrett International journal of hospitality management 28 (4), 563-572, 2009 | 557 | 2009 |
| The effects of image congruence on customers’ brand loyalty in the upper middle-class hotel industry KJ Back Journal of Hospitality & Tourism Research 29 (4), 448-467, 2005 | 489 | 2005 |
| Attendee-based brand equity JS Lee, KJ Back Tourism management 29 (2), 331-344, 2008 | 360 | 2008 |
| Family restaurant brand personality and its impact on customer's emotion, satisfaction, and brand loyalty YK Lee, KJ Back, JY Kim Journal of hospitality & tourism research 33 (3), 305-328, 2009 | 355 | 2009 |
| Relationships among image congruence, consumption emotions, and customer loyalty in the lodging industry H Han, KJ Back Journal of Hospitality & Tourism Research 32 (4), 467-490, 2008 | 335 | 2008 |
| Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach JS Lee, KJ Back, ESW Chan International Journal of Contemporary Hospitality Management, 2015 | 291 | 2015 |
| Modeling roles of service recovery strategy: a relationship-focused view C Ok, KJ Back, CW Shanklin Journal of Hospitality & Tourism Research 29 (4), 484-507, 2005 | 277 | 2005 |
| Examining structural relationships among perceived impact, benefit, and support for casino development based on 4 year longitudinal data CK Lee, KJ Back Tourism Management 27 (3), 466-480, 2006 | 249 | 2006 |
| The impact of employee training on job satisfaction and intention to stay in the hotel industry CF Chiang, KJ Back, DD Canter Journal of Human Resources in Hospitality & Tourism 4 (2), 99-118, 2005 | 237 | 2005 |
| Internal relationship marketing: Korean casino employees’ job satisfaction and organizational commitment KJ Back, CK Lee, JA Abbott Cornell Hospitality Quarterly 52 (2), 111-124, 2011 | 225 | 2011 |
| Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction Y Ju, KJ Back, Y Choi, JS Lee International Journal of Hospitality Management 77, 342-352, 2019 | 213 | 2019 |
| Antecedents and consequences of customer brand engagement in integrated resorts J Ahn, KJ Back International Journal of Hospitality Management 75, 144-152, 2018 | 198 | 2018 |
| PRE-AND POST-CASINO IMPACT OF RESIDENTS’PERCEPTION CK Lee, KJ Back Annals of Tourism Research 30 (4), 868-885, 2003 | 188 | 2003 |
| Reexamination of attendee-based brand equity JS Lee, KJ Back Tourism Management 31 (3), 395-401, 2010 | 187 | 2010 |
| Investigating the effects of consumption emotions on customer satisfaction and repeat visit intentions in the lodging industry H Han, KJ Back Journal of Hospitality & Leisure Marketing 15 (3), 5-30, 2007 | 161 | 2007 |
| Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment JS Lee, KJ Back Journal of Travel & Tourism Marketing 27 (2), 132-145, 2010 | 152 | 2010 |
| A review of economic value drivers in convention and meeting management research M Jae Lee, KJ Back International Journal of Contemporary Hospitality Management 17 (5), 409-420, 2005 | 149 | 2005 |
| A review of convention and meeting management research 1990–2003: Identification of statistical methods and subject areas MJ Lee, KJ Back Journal of Convention & Event Tourism 7 (2), 1-20, 2005 | 145 | 2005 |
| A consumption emotion measurement development: a full-service restaurant setting H Han, KJ Back, B Barrett The Service Industries Journal 30 (2), 299-320, 2010 | 138 | 2010 |
