| An integrated framework to improve quality and competitive positioning within the financial services context GN Paltayian, AC Georgiou, KD Gotzamani, AI Andronikidis International Journal of Bank Marketing 30 (7), 527-547, 2012 | 27 | 2012 |
| Aligning customer requirements and organizational constraints to service processes and strategies G Paltayian, KD Gotzamani, AC Georgiou, A Andronikidis Business Process Management Journal 23 (5), 1018-1042, 2017 | 20 | 2017 |
| A combined QFD, AHP and ANP approach for quality improvement and capacity expansion in the Greek Banking sector: Some Preliminary Results AC Georgiou, K Gotzamani, A Andronikidis, GN Paltayian 11th QMOD Conference: Quality Management and Organizational Development …, 2008 | 11 | 2008 |
| A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage G Paltayian, A Georgiou, K Gotzamani International Journal of Quality & Reliability Management 41 (1), 150-172, 2024 | 7 | 2024 |
| Job burnout and job satisfaction in the banking sector; the perceptions of bank employees in Greece M Gidou, G Paltayian, D Gavalas Rev Econ Finance 18, 13-8, 2020 | 5 | 2020 |
| Combining Quality Management Tools With Quantitative Approaches to Improve e-Banking Οperations G Paltayian, AC Georgiou, K Gotzamani, A Andronikidis Global Conference on Services Management (GLOSERV 2017) 10, 242, 2017 | 1 | 2017 |
| A Bilevel DEA Model for Efficiency Evaluation and Target Setting with Stochastic Conditions AC Georgiou, K Kaparis, EM Vretta, K Bitsis, G Paltayian Mathematics 12 (4), 529, 2024 | | 2024 |
| A Stochastic Bilevel DEA-Based Model for Resource Allocation EM Vretta, K Bitsis, K Kaparis, G Paltayian, AC Georgiou Computer Sciences & Mathematics Forum 7 (1), 40, 2023 | | 2023 |
| Defining Customer Satisfaction for E-Services Focusing on E-Banking GN Paltayian, S Xanthopouloui, E Kessopoulou, AC Georgiou, ... Co-Editors, 232, 2021 | | 2021 |
| A Combined QFD; AHP and ANP Approach for Quality Improvement and Capacity Expansion in the Greek Banking Sector AC Georgiou, K Gotzamani, A Andronikidis, GN Paltayian | | 2008 |
