| Business Process Change: A Study of Methodologies, Techniques, and Tools WJ Kettinger, JTC Teng, S Guha MIS Quarterly 21 (1), 55-80, 1997 | 1567 | 1997 |
| Perceived Service Quality and User Satisfaction with the Information Services Function WJ Kettinger, CC Lee Decision Sciences 25 (5‐6), 737-766, 1994 | 1424 | 1994 |
| The Implementation of Business Process Reengineering V Grover, SR Jeong, WJ Kettinger, JTC Teng Journal of Management Information Systems 12 (1), 109-144, 1995 | 1031 | 1995 |
| Strategic Information Systems Revisited: A Study of Sustainability and Performance WJ Kettinger, V Grover, S Guha, AH Segars MIS Quarterly 18 (1), 31-58, 1994 | 965 | 1994 |
| Pragmatic Perspectives on the Measurement of Information Systems Service Quality WJ Kettinger, CC Lee MIS Quarterly 21 (2), 223-240, 1997 | 820 | 1997 |
| Towards a Theory of Business Process Change Management WJ Kettinger, V Grover Journal of Management Information Systems 12 (1), 9-30, 1995 | 595 | 1995 |
| Information Orientation: People, Technology and the Bottom Line DA Marchand, WJ Kettinger, JD Rollins MIT Sloan Management Review 42 (3), 69-80, 2000 | 566 | 2000 |
| Information Orientation: The Link to Business Performance DA Marchand, WJ Kettinger, JD Rollins Oxford University Press, 2002 | 561 | 2002 |
| Global Measures of Information Services Quality: A Cross-National Study WJ Kettinger, CC Lee, S Lee Decision Sciences 26 (5), 569-588, 1995 | 436 | 1995 |
| Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality WJ Kettinger, CC Lee MIS Quarterly 29 (4), 607-623, 2005 | 432 | 2005 |
| Business Process Reengineering: Building a Comprehensive Methodology S Guha, WJ Kettinger, JTC Teng Information systems management 10 (3), 13-22, 1993 | 422 | 1993 |
| Informating the Clan: Controlling Physicians' Costs and Outcomes R Kohli, WJ Kettinger MIS Quarterly 28 (3), 363-394, 2004 | 405 | 2004 |
| Business Process Change and Organizational Performance: Exploring an Antecedent Model S Guha, V Grover, WJ Kettinger, JTC Teng Journal of Management Information Systems 14 (1), 119-154, 1997 | 394 | 1997 |
| The Chief Information Officer: A Study of Managerial Roles V Grover, SR Jeong, WJ Kettinger, CC Lee Journal of Management Information Systems 10 (2), 107-130, 1993 | 394 | 1993 |
| A New Open Door: The Smartphone’s Impact on Work-Life Conflict, Stress, and Resistance H Yun, WJ Kettinger, CC Lee International Journal of Electronic Commerce 16 (4), 121-152, 2012 | 300 | 2012 |
| Business Process Change: Concepts, Methods, and Technologies V Grover, WJ Kettinger IGI Global, Harrisburg PA and London, 1995 | 295* | 1995 |
| The Use of Computer-Mediated Communication in an Inter-Organizational Context WJ Kettinger, V Grover Decision Sciences 28 (3), 513-555, 1997 | 245 | 1997 |
| Effect of Internal Cost Management, Information Systems Integration, and Absorptive Capacity on Interorganizational Cost Management in Supply Chains D Fayard, LS Lee, RA Leitch, WJ Kettinger Accounting, Organizations and Society 37 (3), 168-187, 2012 | 243 | 2012 |
| Building an e-Business Strategy G Hackbarth, WJ Kettinger Information Systems Management 17 (3), 78-93, 2000 | 231 | 2000 |
| The Transformative Value of Cloud Computing: A Decoupling, Platformization, and Recombination Theoretical Framework A Benlian, WJ Kettinger, A Sunyaev, TJ Winkler Journal of Management Information Systems 35 (3), 719-739, 2018 | 218 | 2018 |
