Personality congruence among brands, recruiters, and applicants during the anticipatory socialization process AY Kang, TS Legendre, EA Cartier Journal of Hospitality & Tourism Research 43 (8), 1302-1325, 2019 | 21 | 2019 |
Which CSR message most appeals to you? The role of message framing, psychological ownership, perceived responsibility and customer altruistic values YA Kang, MA Baker International Journal of Hospitality Management 106, 103287, 2022 | 18 | 2022 |
Rescuing imperfect produce: The effects of stigma disclosure strategies, controllability, and aesthetics TS Legendre, N Jarvis, Y Kang, G Jamal, J Jackson International Journal of Hospitality Management 85, 102443, 2020 | 16 | 2020 |
Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic Y Kang, TS Legendre, S Lee, MA Baker Cornell Hospitality Quarterly 65 (2), 168-183, 2024 | | 2024 |
Designing customer experiences: the importance of different types of service encounters YA Kang, MA Baker Handbook of Experience Science, 71-86, 2024 | | 2024 |
An ounce of prevention is worth a pound of cure: the effects of customer incivility and employee support messages AY Kang | | 2023 |
Managing tourist experience through social media: Evidence from South Korea YA Kang, TS Legendre The Routledge Handbook of Tourism Experience Management and Marketing, 428-438, 2020 | | 2020 |