| Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust SHW Chuah, D El-Manstrly, ML Tseng, T Ramayah Journal of Cleaner Production 262, 121348, 2020 | 227 | 2020 |
| Enhancing customer loyalty: critical switching cost factors D El-Manstrly Journal of Service Management, 2016 | 131 | 2016 |
| Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully Tourism Management 80, 104106, 2020 | 118 | 2020 |
| A critical examination of service loyalty measures D El-Manstrly, T Harrison Journal of Marketing Management 29 (15-16), 1834-1861, 2013 | 84 | 2013 |
| Virtual travel community members’ stickiness behaviour: How and when it develops D El-Manstrly, F Ali, C Steedman International Journal of Hospitality Management 88, 102535, 2020 | 52 | 2020 |
| An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry D El-Manstrly, R Paton, C Veloutsou, L Moutinho Journal of Financial Services Marketing 16, 101-110, 2011 | 50 | 2011 |
| Social isolation and social anxiety as drivers of generation Z's willingness to share personal information on social media T Lyngdoh, D El‐Manstrly, K Jeesha Psychology & Marketing 40 (1), 5-26, 2023 | 42 | 2023 |
| Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers A Nazifi, K Gelbrich, Y Grégoire, S Koch, D El-Manstrly, J Wirtz Journal of Service Research 24 (2), 206-225, 2021 | 40 | 2021 |
| Severe Service Failures and Online Vindictive Word of Mouth: The Effect of Coping Strategies D El-Manstrly, F Ali, N Line International Journal of Hospitality Management, 2021 | 37 | 2021 |
| Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care TJ Vogus, A Gallan, C Rathert, D El-Manstrly, A Strong Journal of Service Management, DOI 10.1108/JOSM-04-2020-0095, 2020 | 37 | 2020 |
| The performativity turn in tourism S Harwood, D El-Manstrly | 36 | 2012 |
| Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully Journal of Service Management 30 (4), 507-518, 2019 | 34 | 2019 |
| The influence of goal attainment and switching costs on customers’ staying intentions MS Temerak, D El-Manstrly Journal of Retailing and Consumer Services 51, 51-61, 2019 | 29 | 2019 |
| Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models W Chaouali, SM Hammami, JMC Veríssimo, LC Harris, D El-Manstrly, ... Journal of Retailing and Consumer Services 66, 102897, 2022 | 23 | 2022 |
| Cross-cultural validation of switching costs: a four-country assessment DA El-Manstrly International Marketing Review 31 (4), 413-437, 2014 | 18 | 2014 |
| Customers’ reactions to different organizational tactics in a service termination context A Nazifi, D El-Manstrly, K Gelbrich European Journal of Marketing 54 (1), 26-48, 2020 | 13 | 2020 |
| Encouraging male participation in cancer resource centers D El-Manstrly, MS Rosenbaum The Service Industries Journal 38 (1-2), 114-126, 2018 | 12 | 2018 |
| Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives F Ali, D El-Manstrly, GA Abbasi Journal of Business Research 166, 114138, 2023 | 11 | 2023 |
| The impact of termination severity on customers' emotional, attitudinal and behavioral reactions A Nazifi, D El-Manstrly, A Tregear, K Auxtova Journal of Service Theory and Practice 31 (1), 65-81, 2021 | 10 | 2021 |
| Shoppers' neural responses to the mere social presence of others: Insights from an enclosed mall M Rosenbaum, G Ramirez, D El-Manstrly, J Sit The International Review of Retail Distribution and Consumer Research, 2021 | 8 | 2021 |
Nathaniel D. LineFlorida State University, Dedman College of Hospitality在 dedman.fsu.edu 的电子邮件经过验证
