Foundations and implications of a proposed unified services theory SE Sampson, CM Froehle Production and operations management 15 (2), 329-343, 2006 | 1112 | 2006 |
The influence of context on quality improvement success in health care: a systematic review of the literature HC Kaplan, PW Brady, MC Dritz, DK Hooper, WM Linam, CM Froehle, ... The Milbank Quarterly 88 (4), 500-559, 2010 | 869 | 2010 |
New measurement scales for evaluating perceptions of the technology-mediated customer service experience CM Froehle, AV Roth Journal of operations management 22 (1), 1-21, 2004 | 667 | 2004 |
The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvement HC Kaplan, LP Provost, CM Froehle, PA Margolis BMJ quality & safety 21 (1), 13-20, 2012 | 603 | 2012 |
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices CM Froehle, AV Roth, RB Chase, CA Voss Journal of Service Research 3 (1), 3-17, 2000 | 433 | 2000 |
A resource‐process framework of new service development CM Froehle, AV Roth Production and operations management 16 (2), 169-188, 2007 | 327 | 2007 |
Service personnel, technology, and their interaction in influencing customer satisfaction CM Froehle Decision Sciences 37 (1), 5-38, 2006 | 282 | 2006 |
Research opportunities in service process design AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma Journal of Operations Management 20 (2), 189-202, 2002 | 252 | 2002 |
Applications of business analytics in healthcare MJ Ward, KA Marsolo, CM Froehle Business horizons 57 (5), 571-582, 2014 | 216 | 2014 |
The effect of integrated scheduling and capacity policies on clinical efficiency DL White, CM Froehle, KJ Klassen Production and Operations Management 20 (3), 442-455, 2011 | 163 | 2011 |
Design, implementation, and assessment of a radiology workflow management system MJ Halsted, CM Froehle American Journal of Roentgenology 191 (2), 321-327, 2008 | 104 | 2008 |
An exploratory analysis of the model for understanding success in quality HC Kaplan, CM Froehle, A Cassedy, LP Provost, PA Margolis Health care management review 38 (4), 325-338, 2013 | 98 | 2013 |
Quality and Efficiency of the Clinical Decision‐Making Process: Information Overload and Emphasis Framing LF Laker, CM Froehle, JB Windeler, CJ Lindsell Production and Operations Management 27 (12), 2213–2225, 2018 | 73 | 2018 |
Interruption and Forgetting in Knowledge‐Intensive Service Environments CM Froehle, DL White Production and Operations Management 23 (4), 704-722, 2014 | 72 | 2014 |
Communication in diagnostic radiology: meeting the challenges of complexity DB Larson, CM Froehle, ND Johnson, AJ Towbin American Journal of Roentgenology 203 (5), 957-964, 2014 | 68 | 2014 |
Transient and sustained changes in operational performance, patient evaluation, and medication administration during electronic health record implementation in the emergency … MJ Ward, CM Froehle, KW Hart, SP Collins, CJ Lindsell Annals of emergency medicine 63 (3), 320-328, 2014 | 53 | 2014 |
The Nature and Necessity of Operational Flexibility in the Emergency Department MJ Ward, YB Ferrand, LF Laker, CM Froehle, TJ Vogus, RS Dittus, ... Annals of Emergency Medicine 65 (2), 156-161, 2015 | 52 | 2015 |
Understanding emergency care delivery through computer simulation modeling LF Laker, E Torabi, DJ France, CM Froehle, EJ Goldlust, NR Hoot, ... Academic Emergency Medicine 25 (2), 116-127, 2018 | 47 | 2018 |
Antecedents and performance outcomes of global competence: An empirical investigation AV Roth, KD Cattani, CM Froehle Journal of Engineering and Technology Management 25 (1-2), 75-92, 2008 | 46 | 2008 |
The evolution of an accidental meme C Froehle Medium, 2016 | 37 | 2016 |