Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the academy of marketing science 39, 327-339, 2011 | 2098 | 2011 |
Key concepts for new service development B Edvardsson, J Olsson Service Industries Journal 16 (2), 140-164, 1996 | 1462 | 1996 |
A customer‐dominant logic of service K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ... Journal of Service management 21 (4), 531-548, 2010 | 1390 | 2010 |
Service portraits in service research: a critical review B Edvardsson, A Gustafsson, I Roos International journal of service industry management 16 (1), 107-121, 2005 | 1386 | 2005 |
New service development: learning from and with customers J Matthing, B Sandén, B Edvardsson International Journal of service industry management 15 (5), 479-498, 2004 | 934 | 2004 |
Value in use through service experience S Sandström, B Edvardsson, P Kristensson, P Magnusson Managing Service Quality: An International Journal 18 (2), 112-126, 2008 | 851 | 2008 |
The effects of satisfaction and loyalty on profits and growth: products versus services B Edvardsson, MD Johnson, A Gustafsson, T Strandvik Total quality management 11 (7), 917-927, 2000 | 839 | 2000 |
Service quality: beyond cognitive assessment B Edvardsson Managing Service Quality: An International Journal 15 (2), 127-131, 2005 | 584 | 2005 |
New service development and innovation in the new economy B Edvardsson, A Gustafsson, B Sandén, MD Johnson Studenlitteratur, 2000 | 567 | 2000 |
Quality of service: Making it really work B Edvardsson Managing Service Quality 6 (1), 1996 | 562 | 1996 |
Service breakdowns: A study of critical incidents in an airline B Edvardsson International Journal of Service Industry Management 3 (4), 0-0, 1992 | 551 | 1992 |
Cocreating customer value through hyperreality in the prepurchase service experience B Edvardsson, B Enquist, R Johnston Journal of service research 8 (2), 149-161, 2005 | 541 | 2005 |
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies H Gebauer, B Edvardsson, A Gustafsson, L Witell Journal of Service Research 13 (2), 198-215, 2010 | 497 | 2010 |
Critical incident techniques: Towards a framework for analysing the criticality of critical incidents B Edvardsson, I Roos International Journal of Service Industry Management 12 (3), 251-268, 2001 | 488 | 2001 |
Quality in new service development: Key concepts and a frame of reference B Edvardsson International Journal of Production Economics 52 (1-2), 31-46, 1997 | 479 | 1997 |
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell Journal of Business Research 69 (8), 2964-2971, 2016 | 434 | 2016 |
Service quality improvement B Edvardsson Managing service quality: an International Journal 8 (2), 142-149, 1998 | 411 | 1998 |
Institutional logics matter when coordinating resource integration C Edvardsson, B., Kleinaltenkamp, M., Tronvoll, B., McHugh, P., Windahl Marketing Theory 14 (3), 291-309, 2014 | 376 | 2014 |
Co‐creation in radical service innovation: a systematic analysis of microlevel processes H Perks, T Gruber, B Edvardsson Journal of product innovation management 29 (6), 935-951, 2012 | 361 | 2012 |
Drivers of customers' service experiences: a study in the restaurant industry U Walter, B Edvardsson, Å Öström Managing Service Quality: An International Journal 20 (3), 236-258, 2010 | 360 | 2010 |